Operations Supervisor (Bilingual)

Job Description

Job Description

Job Title:

Operations Supervisor

Reports To:

General Manager (Bilingual)

WHO WE ARE

We are a well-established property management company with over 40 years of success, operating across 7 states. Our reputation is built on strong operations, long-term relationships, and a people-first culture.

Why join us? Our average employee tenure is 10+ years—because we invest in our people and create a workplace where you can grow and thrive. If you’re looking for more than just a job, a long-term career with growth, stability, and a great culture, we’d love to meet you.

WHAT WE OFFER

• 100% Employer-paid medical coverage (employee-only)
• 401(k) with company match
• Employer HSA contributions
• Generous holiday schedule
• Career growth and advancement opportunities
• A collaborative, high-performing, and supportive culture

WHAT YOU WILL DO

As an Operations Supervisor, you will support the General Manager by overseeing day-to-day hotel operations across housekeeping, front desk, guest services, and operational support functions. You’ll help ensure the property operates efficiently while delivering a high-quality guest experience and maintaining strong team performance.

This role combines hospitality leadership, operational coordination, customer service, and team development in a fast-paced hotel environment.

Key Responsibilities:

• Hotel Operations & Team Leadership

• Support daily hotel operations to ensure service standards and operational goals are consistently achieved
• Supervise, coach, and support front desk, housekeeping, and operational staff
• Coordinate daily staffing schedules to maintain adequate coverage and service continuity
• Promote accountability, professionalism, teamwork, and strong guest service standards

• Guest Experience & Service Recovery

• Provide a service-oriented environment focused on guest satisfaction
• Respond to guest concerns and operational issues with professionalism and urgency
• Handle escalated situations calmly and effectively while supporting service recovery efforts
• Maintain a welcoming and hospitality-driven atmosphere throughout the property

• Front Desk & Administrative Oversight

• Oversee front desk operations, communication procedures, and documentation accuracy
• Ensure proper handling of reservations, guest communications, packages, and operational records
• Monitor compliance with operational procedures, checklists, and company standards
• Support accurate reporting and completion of operational documentation

• Housekeeping & Quality Assurance

• Oversee housekeeping workflows, room readiness, and cleanliness standards
• Conduct inspections to ensure guest rooms and common areas meet presentation expectations
• Support efficient room turnover and operational coordination between departments
• Monitor supply usage and support inventory management efforts

• Training & Staff Development

• Assist with onboarding, training, coaching, and ongoing staff development
• Provide performance feedback and support associate growth opportunities
• Train team members on safety procedures, emergency protocols, and operational expectations
• Support a positive and collaborative workplace culture

• Operational Support & Compliance

• Ensure compliance with company policies, safety standards, and applicable regulations
• Support work order communication and coordination with maintenance operations
• Identify operational challenges and recommend process improvements
• Assist with additional operational needs, projects, and leadership support as assigned

WHAT SUCCESS LOOKS LIKE

• Maintains smooth and efficient daily hotel operations
• Supports high levels of guest satisfaction and service quality
• Ensures housekeeping and front desk standards are consistently achieved
• Provides strong leadership, coaching, and team support
• Maintains organized documentation, reporting, and operational procedures
• Responds effectively to operational challenges and guest concerns
• Contributes to occupancy, service, and operational performance goals

GROW WITH US

This role serves as a strong foundation for hospitality leadership growth:

➡️ Assistant General Manager

➡️ General Manager

➡️ Regional Operations or Leadership Roles

Advancement is based on experience, leadership ability, operational performance, and business needs.

WHAT YOU WILL BRING

• Strong leadership and team development skills
• Excellent customer service and hospitality mindset
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication, organization, and problem-solving abilities
• Professional judgment and decision-making skills
• Ability to remain calm and effective during high-pressure situations
• Operational awareness with focus on service quality and efficiency
• Strong attention to detail and accountability
• Bilingual English/Spanish communication skills preferred

Qualifications:

• 4–5 years of hotel or hospitality experience preferred
• Prior supervisory or leadership experience required
• Experience with hospitality operations, guest services, or housekeeping oversight preferred
• Basic understanding of business operations and financial awareness
• High School Diploma or GED required
• Bilingual English/Spanish preferred

Ready to build your career with a company that values stability, growth, and people? Apply today and join a team where you can make a real impact.