American Girl NYC - Personal Shopping Assistant (seasonal)

The Team The Personal Shopping Assistant position is part of the American Girl New York City retail store team. The Opportunity The American Girl New York City retail store is looking for a dynamic individual as a Personal Shopping Assistant to provide administrative support to the American Girl Personal Shoppers, as well as providing personalized service to customers. The individual we seek has high energy and a positive attitude, is highly organized with strong time‑management skills, efficient, flexible, team‑oriented, and strives to create a positive experience for the client and their family. What Your Impact Will Be Provide premium customer service by asking/answering questions, recording/resolving customer concerns, responding to special requests, assessing needs, and offering suggestions. Assist with the selling and booking of in‑store special events and Bistro parties. Check in guests for in‑store special events or parties and ensure gifts and goodie bags are ready. Assist with personal shopping appointments including preparation prior to the appointment (goodie bags, hold items, special requests) and assists on the sales floor as needed. Initiate and respond to client communications, schedule appointments, and follow up with client as needed. Utilize Microsoft applications, including Outlook, to complete administrative duties. Keep up‑to‑date on product knowledge and services. Balance work tasks while supporting the Personal Shoppers individually. Follow all company standards, guidelines, policies, and procedures consistently. What We’re Looking For 1 to 2 years of retail sales and service experience preferred. Previous experience in office administration a bonus. Must have computer skills, including familiarity with Microsoft Office applications (Word, Excel, Outlook). Demonstrated ability working with a broad and diverse workforce and customer base, including working with children. Excellent organizational and time‑management skills. Strong verbal and written communication skills. Team player; flexible to meet changing business demands. Must be available to work evening, weekend, and holiday shifts. The hourly rate for this position is $18‑19. Hourly rate is based on a candidate’s education, skills, and experience. Mattel is an affirmative action/equal opportunity employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, individuals with disabilities, and those of all sexual orientations and gender identities. #J-18808-Ljbffr