Legal Response Operations Lead Specialist - USDS

About the Team We drive company success by mastering the intersection of law and high‑speed operations. Our team is looking for experts who see compliance as a strategic enabler, not a hurdle. You will be tasked with navigating ambiguity and creating new frameworks for unprecedented safety and privacy challenges. Working here means safeguarding our global reputation and making a tangible difference through operational precision and uncompromising ethics. Responsibilities Serve as a formal Custodian of Records, providing sworn testimony in court proceedings, depositions, or grand jury hearings regarding the company’s legal response processes and data integrity. Direct the daily assignment of legal process cases to ensure optimal workload balancing across the frontline. Monitor real‑time "Inflow vs. Outflow" targets; adjust staffing schedules and shift bandwidth dynamically to prevent backlog. Manage team schedules and rosters to ensure daily operational coverage, identifying and flagging bandwidth gaps before they impact compliance with legal deadlines. Serve as the final escalation point for complex legal process issues, providing day‑to‑day guidance on new or nuanced legal requirements. Monitor active, high‑priority real‑world escalations where legal process plays a critical part, acting as the primary tactical liaison for Leadership, key cross‑functional partners, Legal and Product. Engage directly with Legal and Product teams to resolve "unsolvable" technical or tooling blockers that impede case processing. Own the updating and maintenance of Standard Operating Procedures (SOPs) to reflect changing laws and product features. Collaborate with the Quality Assurance team to identify training gaps, design new modules, and conduct deep‑diving technical training for specialists. Assess new product features to define their impact on legal response and design the necessary operational alignment frameworks. Work in lockstep with the other Lead/Principal Specialists within the workflow to ensure seamless handovers, shared knowledge, and consistent application of logic across shifts. Jointly identify systemic inefficiencies and propose data‑backed solutions to the People Manager to drive long‑term business excellence. Qualifications Minimum Qualifications Education: Bachelor’s Degree in Political Science, Criminal Justice, Legal Studies, Communications, or a related field. Minimum 5 years in Operations, Legal Compliance, or Safety, with minimum 1 year of experience as a Senior or Lead. Deep understanding in legal process response protocols and relevant laws such as the Stored Communications Act (SCA), ECPA, and international MLAT processes. Proficiency in moderation tools, dashboards, investigative tools. Preferred Qualifications Experience working for a consumer app‑based tech company. Trust & Safety Content that this role interacts with includes images, video, and text related to everyday life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others; and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis. TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. Job Information Compensation Description (Annually) - Washington, DC: The base salary range for this position in the selected city is $ 79200 - $ 178600 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short‑term and long‑term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice. #J-18808-Ljbffr TikTok USDS Joint Venture