Knowledge Management (KM) Manager - GenAI Center of Excellence (COE)

The Knowledge Management (KM) Manager – GenAI Center of Excellence (COE) will collaborate with the firm’s strategic initiatives, serve as a member of the Knowledge department, and support knowledge management needs across the firm’s practices. The Manager will work in the GenAI Center of Excellence, acting as a GenAI support resource for attorneys in the Disputes vertical. The Manager receives and fulfills attorney requests for GenAI‑assisted tasks that can be completed on a one‑off basis with minimal iteration, delivering attorney‑ready outputs directly via email. Attorneys submit requests without using GenAI tools themselves; the Manager selects the appropriate tool, processes the request, and returns a polished result. Location New York office. Hybrid work schedule. Responsibilities Supports improved efficiency of matter‑specific teams through artificial intelligence‑based solutions, delivering professional, attorney‑ready outputs that require minimal or no further revision. Creates and maintains Harvey Vaults to support matter‑specific and practice‑wide knowledge management needs. Generates quick summaries of documents for attorney review. Generates detailed summaries with key testimony extracted and highlighted. Generates summaries organized by issue to support case strategy and analysis. Generates video and audio transcripts using GenAI transcription tools. Cross‑references depositions and documents to identify similarities, differences, and inconsistencies. MATCHES testimony to claims in a complaint to support case assessment and preparation. Lists all referenced individuals and organizations from source materials to build comprehensive reference guides. Extracts timelines of facts from documents to assist with chronology development. Drafts Center of Excellence updates, newsletters, and other communications. Functions as an ambassador for the Center of Excellence to raise awareness, highlight the value of the offering program, increase engagement and use of the GenAI tools and information resources through training, and encourage a knowledge‑sharing culture. Performs other GenAI‑assisted tasks requested by the Disputes and other practice groups that can be completed with minimal iteration to produce a usable output. Maintains accurate contemporaneous time records and bills hours in accordance with firm guidelines and client billing requirements. Performs other duties as requested by the Knowledge department and the practice, including working beyond scheduled hours as necessary and occasional travel. Desired Skills Familiarity with generative AI tools and platforms, including Harvey, is strongly preferred. Superior verbal and written communication skills and meticulous attention to detail. Ability to assess attorney requests and select the most appropriate GenAI tool and approach for each task. Knowledge of the typical workflows and needs of attorneys in a litigation or disputes practice. Demonstrated ability to deliver polished, professional work product with minimal supervision. Demonstrated passion for technology, innovation, and process improvement. Comfort working independently to manage a queue of requests and prioritize tasks effectively. Minimum Education Juris Doctor (JD) required. Minimum Years of Experience At least 2 years of experience practicing law in a litigation or transactional practice in a law firm, preferably in a GenAI‑assisted support function connected to legal services. Essential Job Expectations Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties. Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner. Provide timely, accurate, and quality work product. Successfully meet deadlines, expectations, and perform work duties as required. Foster positive work relationships. Comply with all firm policies and practices. Engage in both physical and sedentary activity, such as working at a computer for extended periods, participating in digital or virtual conference calls, and participating in meetings as needed. Ability to work under pressure and manage competing demands in a fast‑paced environment. Perform all other duties, tasks or projects as assigned. Physical Demands Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Work Environment Hybrid – Regular in‑office presence with some flexibility for work‑from‑home. Remote / Work‑from‑home policy applies as per firm discretion. Equal Opportunity Employer DLA Piper is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #J-18808-Ljbffr DLA Piper LLP (US)