Accounts Receivable Representative
Echo Search Group
Accounts Receivable Representative This role supports the accounts receivable and order-to-cash process with a focus on customer collections, account reconciliation, dispute resolution, order hold review, and credit management. The Accounts Receivable Representative will manage a large customer portfolio, communicate directly with customers, and partner with internal teams to keep payments, account activity, and order processing moving accurately and efficiently. Why This Role Stands Out
- Opportunity to own a meaningful customer portfolio in a larger company environment.
- Strong fit for someone who enjoys collections, follow-up, and customer account management.
- Cross-functional partnership with Sales, Customer Care, Finance, and internal operations teams.
- Exposure to order-to-cash processes, account reconciliation, credit holds, and customer risk review.
- Compensation includes base salary plus a quarterly target bonus.
- Manage assigned customer accounts and reduce past-due balances through consistent outreach.
- Investigate and resolve account discrepancies, disputes, short payments, and outstanding invoices.
- Perform detailed account reconciliations and maintain accurate collection documentation.
- Review hold reports and support order-release decisions based on account status and risk.
- Establish and maintain customer credit lines within authorized guidelines.
- Partner with internal teams to resolve payment, order processing, and customer account issues.
- Identify high-risk accounts and escalate concerns appropriately.
- Support process improvement across collections, dispute resolution, and order-to-cash workflows.
- 2+ years of accounts receivable, collections, or customer account management experience.
- Collections background in a larger company or manufacturing environment preferred.
- Strong communication skills and ability to work directly with customers.
- Strong reconciliation, follow-up, organization, and attention to detail.
- Comfortable managing multiple priorities and a high-volume customer portfolio.
- Excel proficiency and ERP experience required; SAP experience preferred.
- Familiarity with order-to-cash, customer disputes, credit holds, or credit line management helpful.
Vacancy posted 3 days ago
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