Manager, Customer Service Contact Center- Remote

If you are looking for a team that values you and your career potential, our teams are here to support your growth potential. tdgFacilities is looking for a full-time Building Systems & Low Voltage Mobile Service Technician in Greater Cincinnati, Ohio to help serve our customers in the region. Our teams are second to none, and thrive on a culture of balance, teamwork, and delivering results to our community of customers . Low Voltage • Security • Access Control • Building Systems • Facility Maintenance Access control, security, HVAC, lighting, doors, controls, sensors, and networked devices increasingly work together. We're building a technical team that understands those connections. Come be a part of a team supporting the next generation of facility services. As a Mobile Building Systems & Low Voltage Technician , you’ll work across the technologies and systems that keep modern facilities connected, secure, accessible, and operating reliably. One day you may be troubleshooting an access control system or installing low-voltage cabling; the next you may be diagnosing a door operator, working with building controls, or helping solve a general facility maintenance issue. This is an opportunity for someone who enjoys troubleshooting, low voltage / security system installations, learning new systems, working independently, and seeing the results of their work every day. Typically, Monday - Friday, 7:30am - 4:30pm (with occasional on-call responsibilities shared within a team rotation). Pay : $24 to $29 per hour Your responsibilities will span a variety of building systems, including: Low-voltage wiring, cabling, terminations, and troubleshootingAccess control systems, card readers, electronic locks, and related hardwareSecurity devices, cameras, sensors, and associated infrastructureIntercom and communication systemsBuilding automation and control system componentsDoor operators, electric strikes, request-to-exit devices, and related controlsBasic network-connected building devicesLow-voltage power supplies, transformers, relays, and control wiring Troubleshooting building system communication and connectivity issues Preventive maintenance and system inspectionsEquipment replacement, upgrades, and small installation projectsGeneral electrical and mechanical troubleshooting within appropriate qualificationsCommercial doors and building hardwareGeneral facility repairs and mobile maintenanceSupporting HVAC, electrical, plumbing, and other facility technicians when building systems overlapDocumenting work performed, equipment information, deficiencies, and recommended repairs QUALIFICATIONS Low-voltage systemsSecurity or access controlCCTV or surveillance systemsBuilding automation or controlsCommercial electrical workFire/security systemsDoor and access systemsStructured cablingHVAC controlsIndustrial or commercial maintenance General facility maintenance Preferred Qualifications: Experience with low-voltage, security, controls, electrical, or commercial maintenance systemsAbility to read wiring diagrams, equipment documentation, and basic schematicsComfortable using meters and common diagnostic toolsUnderstanding of basic electrical and low-voltage principlesStrong mechanical aptitude and troubleshooting skillsComfortable working independently in commercial facilitiesAbility to use mobile technology for work orders and documentationProfessional communication and customer-service skillsValid driver's license and acceptable driving recordAbility to safely perform the physical requirements associated with commercial maintenance and installation work *Manufacturer-specific certifications or training in access control, security, building automation, networking, or controls are a plus but are not required for the right technically capable candidate. Our technicians are more than parts changers. We want people who can walk into a facility, understand the problem, systematically troubleshoot it, communicate clearly with the customer and their team, and help determine the right solution. Approach problems methodically and safelyTake ownership of assigned service calls and projectsCommunicate clearly with customers, coordinators, and supervisorsRecognize when a problem requires additional technical expertiseMaintain clean and professional work areasAccurately document findings and completed workProtect customer facilities and equipment while performing serviceLook for opportunities to prevent the next failure—not simply repair the current one BENEFITS Health (Medical/Dental/Vision)Short Term/Long Term DisabilityPaid Time Off & Holidays401KCompany Vehicle (for delivery of service)Phone Stipend WHY JOIN OUR TEAM? This position provides something many technician roles don't: exposure to the entire building. Instead of being limited to one type of equipment, you'll have the opportunity to develop experience across low-voltage, security, access controls, electrical interfaces, doors / door operators, mechanical systems, and general facility operations tdgFacilities is full-service facilities management company based in Cincinnati, OH with over 6M square feet under management in OH, IN, KY, TN, GA, AL & FL. Our clients include Fortune 500 companies, healthcare facilities, public and private schools, private investor groups and municipalities. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. 24-29 Hourly Wage