400 Horses - Cocktail Server

SUMMARYTo assure the customer has a memorable, worthwhile experience while serving their needs. Be knowledgeable about daily specials. Possess a high level of understanding of local areas of interest to better respond to customer inquiries. Duties include taking guest orders, serving drinks, answering inquiries about the promotions, and being pleasant to customers and coworkers. While at work all Cocktail Servers must be friendly, outgoing and possess good communication skills. Individuals should be organized, able to think and act quickly and effectively maintain self-composure, be guest sensitive and possess a sense of timing. At all times, the individual should take pride in personal hygiene, appearance, and shine in levels of guest service. During work, display integrity, professionalism, discretion, and honesty in all aspects of employment.DUTIES & RESPONSIBILITIESGreets guests as they enter the casino.Responsible for prompt, efficient and courteous service of beverages to guestsPerforms all necessary tasks to service guests, i.e., taking and filling drink orders and assisting in maintaining the guest dining area in a clean and neat manner.Serve guests and create a warm and welcoming atmosphere.Answers questions about food and drinks including their ingredients, preparation, and accompanying items.Suggests and serve wine, drafts or bottled beer and food to guests.Monitors’ guest needs on a continual basis ensure all requests will be promptly fulfilled.Attend guests’ needs when delivering drinks, checks back with guests to ensure guest satisfaction.Prepare drinks (as required) and verify guest’s age.Total bill and presents check to customer.Accepts payment and provides change or credit card receipt within 1-3 minutes of guests’ payment.Follows appropriate accounting procedures for closing checks.Gives a warm and pleasant farewell to guests and invites them to return.Keeps the Manager promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action.Performs all duties and responsibilities and responsibilities in a timely and effective manner in accordance with established policies.Follows Safe SERV procedures for preventing and handling intoxicated guests.Attend staff meetings.Courteous while addressing and resolving customer concerns and complaints.Secure all monies at the end of each shift.Maintain a teamwork attitude.Other duties as assigned.EDUCATION and/or EXPERIENCEHigh School diploma or equivalent required.Prior restaurant service experience helpful but not necessary #J-18808-Ljbffr S&K Gaming LLC