Head of Client Experience & Loyalty
HDR
HDR is seeking a Client Experience Director to lead the enterprise-wide client experience program. You will translate client feedback into strategic actions and foster a client-centered culture across HDR's business groups.
You will oversee metrics like NPS, loyalty, and retention while partnering with IT, marketing, and operations to optimize tools and processes. This role is in-office and based in HDR locations in the US.
#J-18808-LjbffrVacancy posted 1 day ago
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