Branch Operations Specialist

Description

Who are we?

For over 160 years, C&N has been committed to creating value through lifelong relationships with our customers, communities, shareholders, and teammates. What sets us apart from other banks is our unwavering dedication to embodying our values of teamwork, excellence, respect, responsibility & accountability, integrity, and having fun in everything we do, daily.

From partnering closely with our customers and guiding them toward their life aspirations to supporting our local communities through our many initiatives, including “Giving Back, Giving Together,” to making the best decisions for the long-term interests of our shareholders, C&N is committed to being the only financial institution that our customers will ever need.

At the heart of what we do are our employees! C&N is a team of passionate, imaginative professionals dedicated to making a positive difference. We believe in fostering a culture where every employee thrives. Join us to be part of a team that values innovation, collaboration, and excellence, where your career aspirations are supported, and your talents are appreciated.

Who are you?

You’re organized, detail-oriented, and enjoy keeping operations running smoothly behind the scenes. At C&N, we’re seeking a Branch Operations Specialist to support the day-to-day operational success of our branch while helping deliver an exceptional customer experience.

In this role, you’ll oversee retail operations, maintain operational controls, support branch audits, manage cash operations, and assist with coaching teammates on operational procedures. If you thrive in a fast-paced environment where accuracy, leadership, and customer service go hand in hand, this could be the perfect opportunity for you.

You will be responsible for:

• Branch Operations: Oversee the day-to-day operational functions of the branch by maintaining operational controls, completing required reports, managing cash operations, and ensuring compliance with bank policies and procedures.

• Cash Management & Teller Operations: Support teller operations by processing transactions, overseeing vault and ATM balancing, maintaining branch cash levels, and ensuring operational accuracy.

• Operational Excellence & Compliance: Help prepare the branch for internal audits, implement operational procedures, monitor branch performance, and maintain a safe, secure, and compliant operating environment.

• Leadership & Team Development: Support the Community Office Manager by coaching teammates, providing operational guidance, coordinating training, and assisting with employee development. This position may include supervisory responsibilities.

Requirements:

Education & Experience – You will need a high school diploma or general education degree (GED) AND 2-4 years of previous related experience in cash handling and/or customer service setting, preferably in a banking environment OR an equivalent combination of education and experience.

Skills – You should possess well-developed abilities and a proven track record in the following areas:

• Leadership & Team Development

• Branch Operations

• Strong Communication

• Attention to Detail

• Critical Thinking

• Problem Solving

• Cash Handling

• Multitasking

• Customer Service

• Organization & Time Management

• Technical Proficiency, including Microsoft Office Products

Key Competencies – The combination of skills, behaviors, and attributes required to perform effectively in a role and achieve organizational goals include:

• Customer Focus: Delivers tailored solutions, exceeds expectations, and builds strong customer relationships.

• Customer Focus: Delivers tailored solutions, exceeds expectations, and builds strong customer relationships.

• Interpersonal Savvy: Builds positive relationships across levels, functions, and cultures with diplomacy and tact.

• Action Oriented: Acts quickly on challenges, seizes opportunities, and tackles tough issues with a positive attitude.

• Business Insight: Understands business operations, market trends, and applies knowledge to drive results.

Why C&N?

C&N is a team – people working together for a common goal – the success of our customers.

You will achieve & grow along with C&N customers,

You will develop & learn along with your teammates,

You will contribute & be rewarded along with our shareholders,

And you will share & celebrate along with our communities.

C&N’s a total rewards package and a collaborative and supportive culture. The C&N workplace culture has been a repeat recipient of the NBRI Circle of Excellence award, acknowledging a strong culture created by our team for living our values every day.

In combination with a competitive salary, C&N also has a robust benefit offering, including:

• Paid Time Off (vacation, personal, and sick, family sick, and community service)

• 401(k) – pretax and ROTH eligible contributions with a safe harbor match

• Employee Stock Ownership Plan

• Health, Dental, and Vision Coverage (including options that are 100% employer-paid for employee-only coverage)

• Health Savings Account

• Flexible Spending Accounts – Medical and Dependent

• Employer Paid Life Insurance

• Employer Paid Disability Coverage

• Many more voluntary coverages to customize around your needs

• Education & Development Programs, including Tuition Reimbursement

• Support for Personal and Professional Development

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights ( notice from the Department of Labor.