Technical Operations Manager

Position Type: Park Leadership — Maintenance & Technical Operations

About Maui's

At Maui’s, we create unforgettable experiences by providing a safe, clean, and fun environment where families can make lasting memories. We're looking for passionate team members who are committed to delivering exceptional guest service while growing their careers in a supportive, people-first culture that values leadership, teamwork, and continuous development.

Position Summary

The Technical Operations Manager leads all maintenance operations for the assigned Maui’s location, ensuring attractions, arcade equipment, go-karts, building systems, and facility infrastructure remain safe, operational, and guest-ready. This role provides hands-on leadership to the maintenance team while overseeing preventative maintenance, repairs, inspections, vendor coordination, safety compliance, and technical operations that support the park's daily success.

Key Responsibilities

Maintenance Team Leadership & Development

Lead, coach, schedule, and develop the Go-Kart Technician, Arcade Technician, and Attraction Technician teams while fostering a culture of accountability, safety, and continuous improvement.

Assign daily work orders, preventative maintenance tasks, inspections, and repair priorities based on operational needs, safety concerns, and equipment reliability.

Provide hands-on technical guidance, training, and performance coaching while supporting technician growth and advancement.

Partner with the General Manager and Human Resources on hiring, onboarding, performance management, and technician development.

Equipment Maintenance & Technical Operations

Oversee the preventative maintenance, inspection, repair, and operational readiness of all attractions, arcade systems, go-karts, building systems, and facility infrastructure.

Ensure all attractions and equipment operate safely and in accordance with manufacturer specifications, company standards, and regulatory requirements.

Manage preventative maintenance schedules, work orders, repair documentation, parts inventory, and vendor relationships to minimize downtime and maximize operational reliability.

Coordinate repairs, software updates, inspections, warranty work, and technical support while maintaining accurate maintenance records.

Safety, Compliance & Facility Management

Maintain responsibility for attraction safety, maintenance compliance, OSHA requirements, inspection readiness, and documentation throughout the park.

Respond promptly to equipment failures, attraction shutdowns, facility issues, and safety concerns while ensuring corrective actions are completed before equipment returns to service.

Oversee building systems including HVAC, electrical, plumbing, lighting, and other facility infrastructure while coordinating outside contractors and service providers as needed.

Partner with park leadership to support daily operations, special events, and guest experience by maintaining a safe, clean, and fully operational facility.

Qualifications

Must be at least 21 years of age with a high school diploma or GED; technical training, trade certifications, or related education is preferred.

Three or more years of maintenance, technical operations, facilities management, or amusement attraction experience, with previous leadership experience strongly preferred.

Strong knowledge of mechanical, electrical, hydraulic, pneumatic, and building systems, along with preventative maintenance programs and equipment troubleshooting.

Experience leading maintenance teams, managing work orders, coordinating vendors, maintaining documentation, and enforcing safety standards.

Familiarity with OSHA requirements, ride inspections, preventative maintenance systems, inventory management, and maintenance software.

Strong organizational, leadership, communication, and problem-solving skills with the ability to prioritize multiple responsibilities.

Flexible availability to support evenings, weekends, holidays, on-call emergencies, and peak operating periods.

Work Environment & Physical Requirements

Active, hands-on maintenance environment requiring frequent movement throughout attractions, arcade areas, go-kart tracks, mechanical rooms, rooftops, and facility infrastructure.

Regular use of tools, ladders, maintenance equipment, diagnostic devices, and computer systems while supporting daily park operations.

Frequent standing, walking, climbing, bending, lifting, and working around moving mechanical equipment in varying indoor and outdoor conditions.

Ability to lift up to 40 lbs unaided and respond to maintenance emergencies during operating and non-operating hours as required.