Receptionist/Mail Coordinator

Receptionist/Mail Coordinator

ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $26.00 - $26.00 per hour.

The work hours for this position are Mon-Fri, 8:00 am - 4:30 pm.

This role serves as the first point of contact for all visitors and colleagues, creating a welcoming, professional, and seamless front-of-house experience. From the moment someone enters the building, this position sets the tone through presence, service, and attention to detail.

In addition to delivering an exceptional guest experience, this role supports essential site operations through coordination of mailroom, shipping/receiving, and courier services. These responsibilities are carried out with the same level of care, organization, and accountability that defines the front desk experience.

Success in this role means maintaining a strong, visible lobby presence while ensuring reliable and efficient operational support behind the scenes.

Consistently delivers a welcoming, polished, and professional guest experience

Maintains strong situational awareness and ownership of the lobby environment

Effectively balances front desk responsibilities with mailroom and operational tasks

Demonstrates reliability, accountability, and attention to detail

Communicates clearly and builds trust with colleagues, leaders, and visitors

Adapts to changing needs while maintaining a high standard of service

Partner with the Workplace Experience Manager, Facilities Manager, and other account leadership to support daily operations

Communicate effectively across the business unit to ensure alignment and information sharing

Collaborate with team members to deliver a consistent and high-quality experience

Support cross-functional teams as needed to meet site and customer needs

High School Diploma required; Associate's or Bachelor's degree preferred

2+ years in a front-facing customer service, reception, or hospitality role

Experience in a corporate or professional services environment preferred

Exposure to mailroom, shipping/receiving, or logistics support is a plus

Strong interpersonal presence with the ability to engage confidently at all levels, including executives

Highly organized with the ability to manage multiple priorities

Calm, professional, and solutions-oriented in high-pressure or high-traffic situations

Proficient in Microsoft Office and basic administrative systems

Customer service-oriented with a focus on creating positive and memorable experiences

Reliable, accountable, and proactive in approach

Team-oriented with a willingness to step in and support where needed

Welcome, greet, and direct visitors with professionalism and warmth

Anticipate guest needs and create a seamless arrival experience

Manage visitor access, badging, and security protocols

Maintain a polished, organized, and professional lobby environment

Serve as a knowledgeable resource for employees, guests, and executives

Handle incoming calls and inquiries with confidence and clarity

Receive, log, sort, and distribute mail and packages

Coordinate shipping (including international) and courier services

Maintain tracking systems and ensure accurate documentation

Support loading dock organization and safety standards

Assist with inventory and supply coordination

Build effective working relationships with delivery vendors

Ability to sit or stand for extended periods throughout the workday

Ability to work under pressure and meet time-sensitive deadlines during peak periods

Ability to remain on feet for up to 8 hours per day, excluding breaks

Ability to lift up to 50 lbs. as needed

Maintain a professional appearance in line with dress code standards

All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.