Seasonal Customer Service Representative

Seasonal Customer Service Representative

Are you passionate about providing exceptional customer support? Join our team as a Seasonal Customer Service Representative (CSR) in our customer contact center, where you will serve as the frontline ambassador for our brand. You'll assist customers via phone, live chat, and email, ensuring satisfaction through expert product knowledge, technical support, and problem-solving skills.

• Handle customer inquiries professionally through phone, live chat, and email.
• Provide product knowledge, technical assistance, and troubleshooting support.
• Process orders for grill parts and accessories with accuracy.
• Offer product recommendations and grilling tips to enhance customer experience.
• Maintain detailed records of customer interactions and feedback.
• Work collaboratively with team members and other departments to resolve customer issues.
• Stay updated on product models, features, and best practices.
• Perform additional assigned tasks as needed.

What We're Looking For

• High School Diploma or equivalent.
• 12 years of customer service experience in a call center environment.
• Experience handling email inquiries, live chat communication, and escalated customer claims.
• Typing speed of at least 30 WPM.
• Strong verbal and written communication skills.
• Ability to remain professional under pressure and handle difficult interactions.
• Detail-oriented, organized, and able to multitask effectively.
• Willingness to learn and assemble grill components.
• Proficiency in MS Office (Excel, Word, & Outlook) preferred.
• Bilingual in Spanish-English or French-English is a plus.

At Nexgrill, we're all about bringing people together around the grill. Since 1993, we've been crafting quality outdoor cooking productsgas grills, charcoal grills, griddles, and moredesigned to create memorable moments. With expertise in stainless steel, cast aluminum, and more, we deliver top-tier products at competitive prices.

What We Offer:

• 100% employer-paid HMO health care plan
• Voluntary Benefits: Dental, Vision, Term Life, Accident, Critical Illness and Pet Insurance
• 401(K) Safe Harbor Plan for your future
• Generous paid time off for work-life balance
• Growth through training and development
• Fun, engaging work environment

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