Customer Service Representative

Job Description

Job Description

Customer Service Representative (CSR)

Bighorn Plumbing | Northern Nevada
Part-Time & Full-Time | Career Opportunity

Bighorn Plumbing is looking for a friendly, professional, and dependable Customer Service Representative to join our team.

Our CSR is often the first impression a customer has of Bighorn , so we are looking for someone who genuinely enjoys helping people, communicates confidently on the phone, and understands how important every customer interaction is.

ServiceTitan experience is required.

What We're Looking For

The right person will:

• Have previous ServiceTitan experience
• Provide exceptionally friendly and professional phone service
• Be comfortable handling a high volume of inbound and outbound calls
• Communicate clearly, confidently, and positively
• Listen to customers, ask the right questions, and help move calls toward booking
• Accurately document customer and job information in ServiceTitan
• Be organized and able to manage multiple priorities
• Follow established processes while also recognizing when something needs attention
• Take ownership and follow through
• Work well with technicians, dispatch, management, and other office team members
• Be dependable, punctual, and accountable
• Be comfortable receiving feedback and continually improving

Culture Fit Matters

Skills and experience are important, but who you are and how you work with others matter just as much at Bighorn.

We are looking for someone who:

• Takes pride in their work
• Does the right thing, even when no one is watching
• Takes ownership of results
• Communicates with respect
• Shows up for customers and teammates
• Is adaptable and willing to grow
• Looks for solutions instead of excuses
• Helps protect and strengthen a positive team culture

About Bighorn Plumbing

Our mission is to raise the standard in plumbing through exceptional people and unmatched service.

We create opportunities for people to grow, lead, and build better careers in the trades.

We're building a company known for professionalism, opportunity, accountability, and excellence , and we're looking for people who want to be part of that.

Responsibilities

• Answer incoming customer calls with a friendly, professional attitude
• Book and schedule service appointments
• Make outbound customer and follow-up calls
• Enter and maintain accurate information in ServiceTitan
• Document customer conversations and job details thoroughly
• Help coordinate scheduling and communication between customers and the field team
• Follow up on leads and open opportunities promptly
• Assist with customer questions and concerns
• Complete assigned office and customer-service tasks
• Support the team wherever needed to create an excellent customer experience

Required Qualifications

• ServiceTitan experience
• Previous customer service, call center, dispatch, or home-service office experience
• Strong phone and communication skills
• Professional and friendly demeanor
• Strong computer and data-entry skills
• Excellent organization and attention to detail
• Ability to stay positive and composed in a busy environment
• Reliable attendance and strong follow-through

This Position May Be a Great Fit If You...

Enjoy talking to people, like staying busy, take pride in doing things correctly, and want to work with a team that values accountability and continuous improvement.

If you're looking for more than just another office job and want the opportunity to grow with a company that is working to raise the standard in the trades, we'd like to hear from you.

Apply today to join the Bighorn Plumbing team.

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