Customer Service Representative (Bilingual)

Position Summary The primary function of a customer service representative is to provide exceptional customer service to all customers and employees. The ideal candidate should thrive in a fast‑paced, hands‑on environment. Training on product knowledge of building materials for the drywall industry will be provided. Duties & Responsibilities Provide professional phone, face‑to‑face, and written customer communications. Greet customers and determine problems, orders, or reasons for calling. Identify when to route questions to sales staff. Take orders at the sales counter and over the phone. Use company computer systems for order entry. Complete sales orders and tender cash sales. Develop product knowledge to assist customers. Maintain a clean and properly stocked showroom. Basic Qualifications High school diploma or GED equivalent. Ability to self‑manage and interact comfortably with the public. Strong organizational skills and attention to detail. Bilingual preferred. Strong computer skills. Communicate professionally, both verbally and in writing. Physical Requirements Remain in a stationary position in an office environment approximately 70% of the time. Occasionally move about the office. Operate basic office machinery. Work primarily in an office environment. Required Cognitive Skills Problem solve and prioritize tasks. Manage stress and deadlines. Multitask effectively. Analyze information and communicate solutions. Demonstrate sound judgement and initiative. Compensation The base salary for this position typically falls within the range of $25.19 to $32.07 per hour. Starting wage may vary based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience. Benefits Medical, Dental, Vision, Disability & Life Insurance. Wellness Benefits. 401(k) Retirement Plan. Employee Stock Purchase Program. Paid Holidays & Vacation Days. Professional Growth Opportunities. Development & Training Programs. Job Location Above Structure 3 – Oakland 745 50th Ave Oakland, CA 94601 Equal Employment Opportunity SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law. #J-18808-Ljbffr