Office/Administration - Cash/Claims Processor Assignment

Job Title

Accurately and efficiently processes client self-bill files and/or incoming payments to customer invoices/accounts in appropriate systems. Researches and resolves data issues through coordination and communication with internal and/or external clients and team members, ensuring timely application of payments on open receivables. This position requires team interaction as well as the ability to work independently.

Major Duties and Responsibilities

• Accurately and timely processes simple to complex incoming payments to customer invoices/accounts
• Effectively researches and resolves cash application issues using appropriate systems and with internal teams as needed
• Understands and quickly processes changes resulting from new systems, plans, benefit designs, etc.
• Consistently meets or exceeds agreed upon business objectives in productivity, accuracy and cycle time. Proactively works with manager to develop a self-remediation plan when standards are not being met
• Works with manager to provide strong customer service and communication with internal and external clients
• Communicates with manager, team members, and clients regarding issues in a timely manner and escalates as necessary to management
• Runs assigned queries and reports weekly / monthly

Basic Qualifications

• High School diploma
• 3+ years of experience in cash application or insurance related processes
• SAP knowledge and experience
• High level knowledge of MS Excel
• Ability to quickly grasp and retain information and concepts
• Minimum keystroke per hour requirement of 10,000 alpha and numeric with less than 2% error rate
• Strong customer service and communication skills, both oral and written
• High level of detail orientation, ability to work well under pressure and multi-task/prioritize issues
• Flexibility working in both a team and individual environments

Preferred Qualifications

• Previous AS400 knowledge and experience
• Detailed working knowledge of basic computer operations and systems, i.e.: Web-based search engines, Windows, and Microsoft Office products
• Prior experience/knowledge of vision benefits and/or insurance industry

There will actually be 5 courses that are required for all temporary employees: 3 for Compliance purposes and 2 for HiTrust/Security requirements:

• General Compliance
• HIPAA
• Fraud, Waste, and Abuse
• Security Essentials
• Introduction to Phishing

In addition; Model of Care, ODAG, FSLFraud Integral Staff training, CA Fair Claims. EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."