Desktop Support Specialist

End Device Team Position

Currently there is one (1) 1st shift vacancy working on the End device team in Technology. This position will be responsible for providing end-user hardware and software support, responding to helpdesk tickets, providing support for Mobile device team, and resolving complex tasks. Additionally, this position will assist in the troubleshooting of audio/visual issues in conference rooms. Work schedule for this position will be, Monday through Friday 8-5 pm. Alternate work schedules may be acceptable but not guaranteed. Responsibilities will include but not limited to:

• Responding to helpdesk tickets in a large enterprise environment
• Will procure and issue mobile phones to employees.
• Supporting and troubleshooting cellular devices, tablets, and laptops.
• Enrolling each mobile device into an MDM solution.
• Support large conference room Audio/Visual equipment.
• Mobile device support including working understanding of mobile device management tools.
• Perform audits related to mobile devices such as no usage, hardware inventory, etc.
• Participate in afterhours/weekends on call rotation

Job Requirements:

• Experience providing technical support to end users in a fast-paced environment.
• One year of Active Directory experience.
• Mobile device support knowledge.
• Experience with Remedy helpdesk software.
• Experience with Microsoft Intune.
• Experience providing technical support for mobile applications in a network environment.
• Experience with backup/restore software such as Samsung Smart Switch, iTunes, etc.
• Solid troubleshooting skills in desktop computer hardware and software.
• Experience creating and improving technical documentation; documenting the system specifications and design.
• Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required to support 24x7 operations.
• The successful candidate must pass a Federal background check.
• Only the highest qualified will candidates will be considered.
• Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel.
• Candidate should be able to safely lift 50 pounds.
• Must possess and maintain a valid Arizona driver's license with a clean record.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.