District Manager - Southeast United States

Job Description

Job Description

District Manager - Service Operations

Location: Flexible within Urbanex markets (Southeast United States)

Reports to: Vice President of Operations and/or CEO

Compensation: Competitive base salary + performance incentives

Overview

The District Manager - Service Operations is a key field leadership role responsible for driving operational excellence, customer satisfaction, and financial performance across 4-6 Urbanex branches. This position bridges executive strategy with local execution, ensuring consistent service delivery, profitability, and adherence to Urbanex standards.

The ideal candidate is a data-driven, hands-on operator who thrives in a dynamic, growth-oriented environment. They combine strong leadership, analytical rigor, and a people-development mindset to build and sustain high-performing branch teams that deliver world-class pest control services.

Key Responsibilities

Operational Leadership & Execution

· Own operational performance, profitability, and customer retention across assigned branches.

· Drive process adherence, safety compliance, and quality of service delivery.

· Monitor daily/weekly performance metrics (e.g., Domo, FieldRoutes) and implement corrective action plans for underperforming branches.

· Conduct in-field evaluations, ride-alongs, and operational audits to ensure alignment with Urbanex service standards.

People Leadership & Development

· Lead and coach Branch Managers and Assistant Branch Managers to ensure high performance and strong leadership bench strength.

· Conduct regular 1:1s, performance reviews, and professional development planning.

· Identify and mentor emerging leaders within branches to build succession pipelines.

· Reinforce Urbanex's cultural values - Play Like Champions, Unwavering Character, Commit to Better, Wholehearted Connection, and Belief Is Contagious.

Customer Experience & Retention

· Drive superior customer satisfaction and retention rates through consistent service execution.

· Partner with branch leaders to resolve escalations and integrate customer feedback into operational improvements.

· Collaborate with Sales and Customer Success teams to ensure smooth handoff and delivery readiness during growth surges.

Financial & Performance Management

· Oversee P&L health for each branch; manage labor, materials, and overhead costs to achieve margin targets.

· Partner with Finance to validate and analyze branch budgets, forecasts, and expenditures.

· Lead structured monthly and quarterly performance reviews focused on profitability and operational KPIs.

Leadership Expectations

· Maintain a high-visibility leadership style with weekly market visits and frequent field coaching.

· Promote accountability, recognition, and operational consistency across all assigned branches.

· Conduct weekly 1:1s with Branch Managers and monthly District Business Reviews summarizing performance, wins, and action plans.

Our Core Values

· Play Like a Champion: Bring resilience, positivity, and purpose to every call.

· Unwavering Character: Do the right thing, even when no one's watching.

· Commit to Better: Embrace challenges as growth opportunities.

· Wholehearted Connection: Build genuine rapport with customers and teammates.

· Belief Is Contagious: Inspire growth by empowering others.

Qualifications

· 8+ years of progressive leadership in pest control, HVAC, or similar home service operations.

· Demonstrated success managing multi-branch or multi-region field operations.

· Proven track record improving P&L performance, retention, and service quality.

· Strong analytical, organizational, and communication skills.

· Experience with operational technology (e.g., FieldRoutes, Domo).

· Willingness to travel 30-50% of the time.

Compensation

· Base Salary: $75,000 - $90,000

· Incentives: Based on branch performance, profitability, and retention metrics

· Target OTE: Competitive with industry benchmarks

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