Client Medical Liaison

JOB TITLE : Client Medical Liaison

DEPARTMENT : Nursing

FSLA CLASSIFICATION : Non-Exempt

SALARY: $22/hr. - $23/hr.

About Company:

Founded in 1975, The Arc Southern Chesapeake, formally known as The Arc Southern Maryland, is a private 501(c)(3) organization, affiliated at the national level with The Arc of the United States, the world’s largest grass roots organization of, and for, people with intellectual and developmental disabilities. While our name is new, we’re committed to the same enduring mission. The Arc is on the front lines to ensure that people with intellectual and developmental disabilities and their families have the support and services they need to be fully engaged in their communities. The Arc works with its federation of state and local chapters to create an impressive network of human service agencies ensuring they have the strongest civil rights advocates promoting and protecting their needs at all levels.

The Arc's nationwide network of chapters provides a wide range of human services and other supports to people with I/DD and their family members, including individual and public policy advocacy and residential, educational, and vocational services that let people with I/DD participate and be included in their communities. In addition, many of our chapters provide person-centered and financial planning, recreational activities, and other supports that meet the unique needs of people with I/DD and their families. As our organization has grown to serve Anne Arundel County and surrounding communities, our name has evolved to better reflect the region we serve today.

JOB PURPOSE:

The Client Medical Liaison serves as a critical bridge between healthcare providers, clients, and internal teams to ensure the delivery of high-quality medical services and support. This role involves understanding client needs, interpreting complex medical information, and facilitating effective communication to optimize patient outcomes. The liaison will collaborate closely with medical professionals, care coordinators, and administrative staff to streamline processes and resolve any issues that arise. By maintaining up-to-date knowledge of healthcare regulations and industry best practices, the liaison ensures compliance and promotes continuous improvement. Ultimately, this position aims to enhance client satisfaction and foster strong, trust-based relationships within the healthcare environment. In this role, you will become the advocate for the client.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Responsibilities:

• Act as the primary point of contact for clients regarding medical inquiries and service coordination of specialized medical treatment.
• Facilitate communication between healthcare providers, clients, and internal teams to ensure clarity and accuracy of medical information.
• Records patient medical history, vital statistics, and information, such as test results in medical records.
• Prepares treatment rooms for patient examinations, keeping the rooms neat and clean.
• Interviews patients to obtain medical information and measures their vital signs, weight, and height.
• Shows patients to examination rooms and prepares them for the physician.
• Prepares and administers medications as directed by a physician.
• Coordinate and schedule medical appointments, follow-ups, and consultations as needed.
• Assist in the interpretation and explanation of medical reports, treatment plans, and healthcare policies to clients.
• Monitor client cases to ensure timely delivery of services and address any concerns or barriers to care.
• Collaborate with clinical staff to gather and relay relevant patient information while maintaining confidentiality.
• Stay informed about changes in healthcare regulations, insurance policies, and medical advancements to provide accurate guidance.
• Support the development and implementation of client education materials and programs.
• Document all client interactions and maintain detailed records in compliance with healthcare standards.

Skills:

• Utilizes strong communication skills daily to translate complex medical information into understandable terms for clients and internal teams, ensuring clarity and trust.
• Analytical skills are essential for reviewing medical records, identifying client needs, and coordinating appropriate care plans.
• Organizational skills support managing multiple client cases simultaneously, scheduling appointments, and maintaining accurate documentation.
• Interpersonal skills foster collaborative relationships with healthcare providers, clients, and administrative staff, promoting a seamless care experience.
• Proficiency with healthcare technology and software enables efficient data management and compliance with regulatory standards.

EDUCATION AND EXPERIENCE:

• CMT certification required
• Minimum of 3 years direct support experience or DDA/healthcare experience, preferably in a client-facing or liaison role.
• Strong understanding of medical terminology, healthcare systems, and patient care processes.
• Excellent communication and interpersonal skills to effectively interact with diverse stakeholders.
• Proficiency with electronic health records (EHR) systems and standard office software. Physician medication order sheet and experience with preparation of records and follow up is required.
• Must pass criminal background check and additional nursing CJIS background needed for position.
• Must have years of driving experience with a clear driving record, car insurance and vehicle to drive our individuals.

AMERICANS WITH DISABILITY SPECIFICATIONS (PHYSICAL DEMANDS)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit for long periods of time; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee must be able to operate a computer for extended periods of time. Usual office working conditions.

WORK ENVIRONMENT:

• The noise level in the work environment is usually moderate
• Usual office working conditions.
  

The Arc Southern Chesapeake is a drug-free employer. All offers of employment will be contingent on a successful background check. The Arc Southern Chesapeake is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, age, pregnancy, gender identity or expression, marital status, genetic information, protected veteran status, disability, sexual orientation, religious and or political beliefs. We recruit, employ, retain, compensate, train, promote, discipline, terminate and treat all employees and job applicants based solely on qualification, performance, and competence.