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Senior Manager, Contact Center - Patient Experience

$88.6k - $104.8k

Dana–Farber Cancer Institute

The Dana-Farber Cancer Institute is seeking a Senior Manager for the Contact Center located in Brookline, Massachusetts. This role is crucial for providing strategic oversight and establishing goals to enhance patient experience and team performance. The ideal candidate should have a strong background in healthcare operations, excellent customer service skills, and the ability to lead and motivate a team. With a hiring range of $88,600.00 - $104,800.00, the position offers competitive compensation and the opportunity to contribute to life-changing patient care. #J-18808-Ljbffr Dana-Farber Cancer Institute

Vacancy posted 2 days ago
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