OUTREACH COORDINATOR

Outreach Coordinator (Seasoned Professional)

Organization: Sana Lake Recovery

Location: St. Louis, MO - North Territory (with regional travel as needed)

At Sana Lake Recovery, we treat substance use and mental health disorders as a chronic disease that is unique to each of our members. Our programs have been designed to be member-centered, catering to personalized needs throughout the entire healing process. We offer a full continuum of care from medical detox to recovery supportive housing with treatment options in the St. Louis area.

Our unique approach stems from our dedicated commitment to exceptional care, evidence-based practices, and compassionate staff. The intimate settings provided by Sana Lake cultivate an environment that facilitates meaningful recovery and promotes an overall sense of well-being.

Your Role at Sana Lake

Sana Lake is seeking an Outreach Coordinator to join our Business Development Team who is passionate about helping individuals and families recover!

Position Summary

The Outreach Coordinator serves as a key ambassador for Sana Lake Recovery and is responsible for developing, maintaining, and strengthening referral relationships across a broad network of professional partners. This role requires a seasoned outreach or business development professional with a strong understanding of addiction treatment, healthcare referral systems, and relationship-based marketing. The Outreach Coordinator represents Sana Lake Recovery with professionalism, credibility, and integrity in all interactions.

Key Responsibilities

• Professionally market and represent all Sana Lake Recovery programs to referral partners and community stakeholders, ensuring accurate and compelling communication of services and outcomes.
• Respond promptly and professionally to all telephone calls, emails, and business inquiries related to Sana Lake Recovery.
• Attend all scheduled meetings, trainings, and conference calls fully prepared and on time.
• Develop and maintain comprehensive knowledge of all Sana Lake Recovery programs, services, policies, and procedures, including referral submission processes, admissions coordination, and collaboration with families and referral sources.
• Build, maintain, and expand professional relationships with a diverse range of referral partners, including but not limited to:
• Hospitals and healthcare systems.
• Private therapists, counselors, and treatment providers
• Case managers and discharge planners
• Physicians, psychiatrists, psychologists, and nursing professionals
• Attorneys (DUI, Trust Fund, etc.)
• Clergy and faith-based leaders
• Local, state, and federal government agencies
• Deliver high-quality professional presentations and in-service trainings to hospitals, agencies, and community partners.
• Conduct a minimum of 24 professional presentations or in-services per month.
• Complete a minimum of five (5) in-person outreach contacts per day, including at least three (3) scheduled meetings and two (2) new face-to-face contacts.
• Accurately document daily outreach activities, referral development efforts, and outcomes in Salesforce or a comparable CRM system.
• Collaborate professionally with Sana Lake Recovery outreach, admissions, and clinical teams to strengthen referral coordination, share best practices, and support a high-performing work environment.
• Maintain a professional appearance at all times in accordance with referral source expectations and the Sana Lake Recovery Dress Code.
• Adhere to all expense policies and budgetary guidelines.
• Work evenings and weekends as needed to support outreach events, community meetings, and professional engagements.
• Engage in occasional overnight travel as required.
• Perform additional duties and special projects as assigned.

Qualifications & Experience

• Demonstrated experience in healthcare, behavioral health, substance use treatment, or related outreach/business development roles.
• Established relationships or experience working with strongly preferred.
• Proven ability to build trust-based relationships with high-level referral sources and institutional partners.
• Strong presentation, communication, and organizational skills.
• Proficiency with CRM platforms (Salesforce preferred).
• High level of professionalism, discretion, accountability, and self-direction.
• Ability to manage competing priorities and meet outreach performance expectations in a results-driven environment.

Sana Lake People First Philosophy

Our staff are our number one differentiator! We know that well-qualified staff who are well-supported provide better care to our members. We strive to empower and encourage our staff as they grow and develop in their careers. For this reason, Sana Lake offers a wide variety of tangible and intangible benefits to our eligible staff:

Comprehensive medical, dental, vision, life insurance and disability plan options

Competitive 401(k) Retirement Savings Plan - up to 5% match!

Company paid basic life insurance

Paid Time Off and Paid Holidays

Flexible Spending Accounts

Employee Assistance Program (EAP)

License/Certification Reimbursement

Professional development funds

Professional licensure supervision options

Staff recognition program

Sana Spirit Days

A few reminders from our Workplace Environment Team:

All candidates who have received a written offer of employment will be required to meet the following conditions of employment: receipt of appropriate background checks, to include criminal history and abuse/neglect; verification of education and licensure, when applicable; satisfactory employment and/or reference checks.

Sana Lake Recovery, LLC is an Equal Employment Opportunity Employer.