Service Writer/Service Manager (Heavy Duty Truck and Bus Repair Shop)

Job SummaryOn-Site Fleet Service, a medium- and heavy-duty truck repair company with over 40 years of industry experience and four locations in New Jersey, is seeking an experienced Service Writer/Service Manager for our Rutherford, NJ location. This role is designed as a transition into a District Shop Manager position, working closely with and training under the current District Shop Manager while learning all aspects of the role and completing daily operational responsibilities.We are seeking a qualified candidate with prior experience in a truck repair facility service role. This position requires strong business management skills, diesel repair knowledge, and the ability to effectively communicate with both customers and technicians.Key ResponsibilitiesOversee daily shop operations, including management of staff and enforcement of safety standardsAchieve company operational goals and performance objectivesMaintain cleanliness, organization, and overall appearance of the shop, vehicles, and equipmentCollaborate with sales staff to ensure shop profitabilityBuild and maintain strong customer relationships by addressing concerns promptly and professionallyPrepare accurate repair estimates and invoicesCommunicate job progress, updates, and delays to customersEnsure all repairs are completed efficiently and meet manufacturer standardsManage and supervise daily workflow and shop productivityPreferred QualificationsExperience working with multiple makes and models of medium- and heavy-duty trucksStrong computer skills; experience with shop management software (Bay-Master preferred)Minimum of 5+ years of experience in medium/heavy-duty commercial vehicle serviceStrong knowledge of diesel truck components and repair processesSelf-motivated with a strong sense of urgency and willingness to learn and attend trainingAbility to prioritize and manage multiple tasks in a fast-paced environmentExcellent written and verbal communication skillsCDL (Commercial Driver’s License) is a plusAbout UsOn-Site Fleet Service is committed to helping every team member reach their full potential. We foster a family-oriented culture that encourages growth, creativity, and continuous learning, while providing the tools needed to achieve excellence in the workplace.BenefitsMedical, Dental, and Vision PlansCompany-paid Life Insurance Coverage401(k) ProgramEmployee Bonus ProgramsPaid Vacation and HolidaysE04JI800jf5d40955vy #J-18808-Ljbffr Tech9