Service Assistant

Service Assistant

Bergstrom Ford of Green Bay

Position Type Full Time

At Bergstrom Automotive, we're proud to be Wisconsin's largest dealership, setting the standard for exceptional guest experiences. Our team is driven by innovation, integrity, and a dedication to fostering growth and success for our team members. If you're passionate about delivering outstanding service and growing your career, Bergstrom is the place for you!

What You'll Do

• Greet Guests: Welcome every guest with a friendly smile and assist with check-in for service appointments.
• Support the Service Team: Aid service advisors and technicians by organizing paperwork, updating records, and ensuring smooth communication with technicians and guests. This includes handling guest rentals and working with the reconditioning manager to get vehicles to the lot in an efficient manner
• Assist with Guest Needs: Provide transportation options, answer guest inquiries, and ensure every guest feels valued and informed.
• Complete Service Orders for Used Cars: Work closely with the sales and service teams to ensure used cars are serviced up to brand standards. (inspect vehicles upon return, assist in submitting insurance claims, processing Ford warranty claims, clean and fuel vehicles

Schedule: Monday-Friday 7:00 am to 4:00 pm Pay: Hourly pay rate of $17.00 + a monthly performance bonus. Annual income averaging $36,000-$40,000/yr

What We're Looking For

• Friendly, positive, and guest-focused attitude.
• Strong communication skills and attention to detail.
• Ability to work in a fast-paced environment.
• Prior experience in customer service is a plus but not required.

Our Commitment to You

At Bergstrom Automotive, we value our team members and are dedicated to providing a supportive and rewarding workplace. Here's what you can expect when you join our team:

• Competitive Compensation
• Comprehensive Benefits: Medical, Dental, Vision, Short and Long Term Disability, and Life Insurance (for full-time team members)
• Generous Time Off: Two weeks of PTO starting on your first day (for full-time team members)
• Exclusive Discounts: Save on vehicles, service, and parts
• Financial Security: 401(k) plan with company match (for full-time team members)
• Work-Life Balance: Paid holidays (for full-time team members)
• Wellness Support:
• Wellness Program
• Free Team Member Clinic
• Access to a Free Health Coach
• Employee Assistance Program
• Team Recognition: Employee Referral Program
• Career Development: Ongoing training and opportunities for growth and advancement

At Bergstrom Automotive, we are committed to fostering a culture where our team members thrive both personally and professionally. Join us and be a part of our dynamic, award-winning team! Bergstrom Automotive, established in 1982 in Neenah, Wisconsin, has grown to become Wisconsin's largest automotive group and a top 50 dealer in the United States. With over 2,300 team members across 39 dealerships representing 36 brands in Green Bay, Kaukauna, Appleton, Manitowoc, Neenah, Oshkosh, Madison, and Middleton, we are proud to deliver exceptional guest experiences every day. Our team has been consistently recognized by Automotive News as the top dealership group to work for in Wisconsin and one of the best in the United States. We've also earned accolades such as Glassdoor's "Best Places to Work" award and honors from the Better Business Bureau and Time Magazine. At Bergstrom Automotive, we are deeply committed to giving back to our communities, supporting local organizations such as Make-a-Wish, United Way, and Breast Cancer Research at the Medical College of Wisconsin. Join us and be part of a team dedicated to excellence, integrity, and making a difference both on and off the lot!