Front Desk Agent

Position Summary Assist all guests efficiently, courteously, and professionally in all front desk related functions. Maintains high standards of service and hospitality. Essential Functions Handles guest check-ins and outs efficiently and in a friendly and professional manner. Utilizes a thorough working knowledge of the reservation system and procedures; takes reservations and knows cancellation procedures and policies. Resolve guest challenges and take appropriate action to ensure guest satisfaction. Process customer payments according to established procedures and policies including proper cash handling and credit card authorizations. Efficient communication with other departments of the hotel in order to support special requests, late-checkouts, maintenance needs and guest concerns. Assist with pre-registration and blocking of reservations. Prepares for group arrivals and departures. Provides the highest quality of service to guests at all times. Perform all other duties as deemed necessary by management. Requirements Excellent communication, organizational and customer service skills are required. Must be able to stand for the duration of a shift. Able to work weekends and holidays. One year of guest service experience preferred. Compensation Salary: $18.00 - $18.00 per hour. Equal Opportunity Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. #J-18808-Ljbffr