Front Desk Agent

Overview The DoubleTree by Hilton- Nashville Downtown is located in downtown Nashville, a five-minute walk from the row of honky‑tonks and bars on Broadway. Famous attractions such as the Ryman Auditorium, Bridgestone Arena, and the Country Music Hall of Fame and Museum are within half a mile of our hotel. We feature live music on Thursday, Friday, and Saturday nights at our Fourth and U restaurant and bar. 343 rooms, full‑service Starbucks, 15,000 sq. ft. event space. About SPIRE Hospitality SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best‑in‑class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career. Benefits We offer a comprehensive full‑time benefits package consisting of: early pay or earned wage access, medical, dental, vision, pet discount program, identity theft protection, pre‑paid legal support, flexible spending accounts, matched 401(k), life, critical accident or illness, short‑ & long‑term disability, paid time off, wellness programs, hotel discounts and much more. Responsibilities Deliver unparalleled service, courtesy, and care to our guests. Respond promptly and effectively to guest questions and requests. Streamline the check‑in and check‑out process for guests. Answer incoming phone calls with promptness and professionalism. Excel at multitasking in a dynamic environment. Resolve guest concerns with attentive service recovery. Physical Demands Ability to lift, carry, push or pull 10 lbs. Primarily standing for the majority of shift. Qualifications Education: High school diploma or its equivalent. Experience: One year of front‑desk experience in hotels preferred. One year of experience working in a customer service or guest‑facing role required. Full understanding and comfort working on a computer with MS Office—Outlook, Word, Excel. Previous experience with hotel PMS systems (OnQ) a plus. Equal Opportunity Employer Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr