Account Manager 3 - Enterprise Direct Sales

Job Summary Responsible for providing strategic account management and financial sales leadership for an assigned portfolio of existing, strategic mid‑market customers; the portfolio is considered strategic based on revenue billed and monthly revenue. Generate new business within an assigned group of leads and opportunities. Develop and manage overall account strategies for specific named account customers, focusing on incremental revenue growth opportunities and retention of embedded base services. Reduce churn and/or write‑downs as a result of overall customer relationship management and customer satisfaction. Conduct quarterly business reviews (QRB) with key customers. Deliver annual customer revenue and retention objectives on a consistent basis, to meet and exceed the end‑to‑end experience expectations of these enterprise customers. Core Responsibilities Manage the cultivation, execution, and delivery of sales and services to local and regional accounts in the Enterprise and mid‑market segment. Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities. Generate and close sales and revenue opportunities with new customers as assigned through leads and opportunities. Proactively and consistently engage customers to understand the changing business needs of their set of customer accounts to identify upselling/cross‑selling and new product revenue growth opportunities. Prepare and conduct regular bill reviews with all customers and quarterly business reviews (QBR) with key customers. Renew customer contracts to protect and grow existing revenue streams. Maintain excellent knowledge of the Company's products/services, pricing practices, and selling skills to effectively ensure positioning and alignment of Company Business Services with assigned accounts. Initiate and deliver proposed solutions to meet the needs of the assigned customers as it relates to Advanced Voice, Metro Ethernet, ActiveCore, SD‑WAN, Manager Router, and other Business Class products, as appropriate. Monitor customer usage and performance of all connected products and services to proactively identify vulnerabilities, opportunities, and discuss with customer to maintain customer satisfaction. Serve as the primary escalation point for any customer issues that arise; proactively coordinate efforts with other internal teams and groups to ensure effective resolution. Collaborate with Sales, Finance, and Operations leadership to develop specific account management plans to meet assigned accounts needs and an overall strategy to optimize sales and retention opportunities. Develop, maintain, and lead cross‑functional relationships with support groups including Construction, Project Management, Installation, to ensure all sales move through install and to connect in a timely manner. Escalate any issues and concerns to make sure projects remain on‑track; develop a plan for any projects that are delayed. Position and sell Company Business Class services across multiple organizational levels including but not limited to C‑level and executive level personnel. Manage existing revenue, sales opportunities, quota, funnels and forecasts consistent with Region, Division, and Corporate sales, service, and operational goals and objectives. Exercise independent judgment and discretion in matters of significance. Maintain regular, consistent and punctual attendance; must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Perform other duties and responsibilities as assigned. Knowledge, Skills, and Abilities Customer relationships and direct selling Sales management experience Strong communication and negotiation skills Ability to work independently and in cross‑functional teams Proficiency with account management and sales software/tools Qualifications Education: Bachelor’s Degree (preferred; equivalent combination of coursework and professional experience may be considered) Certifications: (if applicable) Relevant Work Experience: 10+ Years in account management or sales leadership in a technology/software services environment Benefits We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. We provide an array of options, expert guidance and always‑on tools that are personalized to meet the needs of your reality – helping you support yourself physically, financially and emotionally through the big milestones and in everyday life. For more details, please visit the benefits summary on our careers site. Equal Opportunity Comcast is an equal‑opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. #J-18808-Ljbffr Blueface Ltd