Fraud Operations Manager

Fraud Operations Manager

Insight Global is hiring a Fraud Operations Manager for our client, who is a global crypto and Web3 platform.

The Fraud team protects customers, safeguards funds, and upholds the integrity of Gemini's digital asset marketplace, leveraging technology and cross-functional collaboration.

Role Overview:

As Fraud Operations Manager, you will:

• Lead and develop a high-performing team of fraud associates.
• Set strategic vision and operational roadmap for fraud investigations.
• Drive operational excellence, scalability, and process improvements.
• Oversee fraud detection, prevention, and mitigation initiatives.
• Collaborate with product, engineering, operations, and external vendors.
• Balance fraud prevention with customer experience and operational efficiency.
• Ensure compliance and effective oversight across fraud-related workstreams.

Key Responsibilities:

• Team leadership, coaching, and professional development.
• Strategic planning and execution to meet operational targets.
• Root cause analysis and process optimization.
• Cross-functional partnership to enhance tools, workflows, and data capabilities.
• Vendor management and compliance oversight.

This is a 6-month contract-to-hire position with an hourly pay of $40-$50/hr, depending upon qualifications and experience.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io.

Skills and Requirements:

• 8+ years in fraud investigations/risk operations, 5+ years in people management.
• Proven success building and leading high-performing teams.
• Strong communication and stakeholder management skills.
• Effective cross-functional collaboration.
• Data-driven decision-making in ambiguous environments.
• Proficiency in SQL and Python for data analysis.
• Deep expertise in ACH risk, fraud detection, and mitigation.
• Experience in fintech or technology-driven industries.
• Knowledge of scam, phishing, and social engineering mitigation.
• Familiarity with financial markets and digital asset exchanges.