Pharmacy Customer Service Associate
Walgreens Boots Alliance
Job Description
- Models and delivers a distinctive and delightful customer experience.
- Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
- In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.
- Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
- Provides customers with courteous, friendly, fast, and efficient service.
- Recommends items for sale to customer and recommends trade-up and/or companion items.
- Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.
- Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
- Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.
- Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
- Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
- Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
- Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
- Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
- Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
- Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
- Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
- Has working knowledge of store systems and store equipment.
- Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
- Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
- Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
- Complies with all company policies and procedures; maintains respectful relationships with coworkers.
- Completes special assignments and other tasks as assigned.
- Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
- Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.
- Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
- Requires willingness to work flexible schedule, including evenings and weekend hours.
- Prefer six months of experience in a retail environment.
- Prefer to have prior work experience with Walgreens.
- Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.
- Prefer good computer skills.
- Prefer the knowledge of store inventory control.
- Prefer PTCB certification.
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Pharmacy Customer Service Associate in Sharonville, OH vacancy
$69k
...help others by providing guidance and solutions Strong verbal communication and relationship-building skills Sales or customer service experience is helpful but not required Qualifications Laptop or desktop computer with a working camera...SuggestedRemote workWork from homeFlexible hours$18 per hour
...required, to pursue the acquisition of a Commercial Driver's License to assist the Sales Staff with the delivery/transport of local customer's trucks. Knowledge of personal computers and dealership inventory software programs preferred with excellent knowledge and...SuggestedWork at officeLocal area$45k - $55k
...Job Duties/Responsibilities: Conduct market research to identify potential customers, retailers, and business opportunities across the US that align with the company's products and services. Support the sales team/managers in lead generation, prospecting...SuggestedFull timeWork at office- ...We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are... ...health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer: ~ Employee...SuggestedContract workPart timeLocal area
- ...eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and let's create an... ...health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer: Employee...SuggestedContract workPart timeLocal area
- ...Description Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register,... ...customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by...Work experience placementSeasonal workLocal areaFlexible hoursShift workAfternoon shift
$15 - $18.75 per hour
...Store 7203 - Wetherington, OH 45069 Part time JR118943 As a Customer Service Associate (CSA) you are the friendly face that puts the ‘Wow’ in Wawa by greeting and serving our customers. As a CSA, you are proud to be part of a beloved brand that is committed to...Hourly payPart timeLocal areaFlexible hoursShift work- Description Barnes Aerospace West Chester Division has a challenging and rewarding career opportunity exists for a Customer Service Associate. As the Customer Service Associate, you will support the sales team by providing exceptional levels of customer support and daily...Contract work
- ...Walgreens in Norwood, OH is hiring a Customer Experience / Pharmacy Clerk to deliver a distinctive and delightful customer experience while supporting pharmacists. You will engage customers at the checkout, assist with prescriptions under supervision, maintain clean store...Weekend workAfternoon shift
$15 - $18.75 per hour
...there’s one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, you’ll be part of a caring team that’s dedicated... ...new heights? Join our flock and get ready to soar. As a Customer Service Associate (CSA) you are the friendly face that puts the ‘Wow...Hourly payLocal areaFlexible hoursShift work$62k - $66k
...the evolving needs of our clients. With a strong commitment to precision, efficiency, and service excellence, we help businesses of all sizes achieve their goals through customized print strategies and reliable support. Our team thrives on creativity, collaboration, and...Work at officeWeekend workAfternoon shift- ...Cincinnati Dental Services - W Chester - Tylers Corner is looking for a Dental Office Assistant to join our team. About Cincinnati Dental... ...Minimum Qualifications Experience working in a fast-paced and customer-centric environment Excellent communication and organizational...Daily paidWork at officeLocal area
$13 - $16 per hour
...The Front Desk Agent is responsible for providing exceptional service to guests during their stay. The primary focus is on welcoming... ...School diploma or equivalent. Experience: Prior experience in a customer service role preferred. * Strong verbal and written...Temporary workLocal areaFlexible hoursNight shift- ...protected by law. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions...Shift work
$14 - $15 per hour
...Communicate with housekeeping to make sure guest rooms are ready • Mitigate customer complaints as needed Qualifications: • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills • At least one year of hospitality...Hourly payWork at office$15 per hour
...The Front Desk Agent is responsible for providing exceptional service to guests during their stay. The primary focus is on welcoming... ...School diploma or equivalent. Experience: Prior experience in a customer service role preferred. Strong verbal and written...Temporary workLocal areaFlexible hoursNight shift- Job Description Job Description LifeFormations specializes in the design and fabrication of animatronic figures, sculpted elements, exhibits and interactive experiences. Our work can be found in leading theme parks, museums, science centers, and branded spaces all ...Work at office
$15 per hour
At Blue Ash Health and Rehab we are dedicated to providing compassionate, high-quality care to our patients and residents. As a trusted health and rehabilitation facility, we strive to create a welcoming environment for both visitors and staff. We are currently seeking...Hourly payFull timeWork at officeMonday to Friday$16.25 per hour
...Overview Champion Window - Call Center Representative / Inside Sales If you have excellent communication and customer service skills, join the Champion Window team! Champion has an immediate opening for a Call Center Representative. Responsible for ensuring...Hourly payWork at officeImmediate startShift workAfternoon shift- ...good stewards in all we do. GENERAL STATEMENT OF POSITION: This position is a multi-faceted position, requiring excellent customer service awareness and follow through in many areas and all aspects of our business. Works with office equipment, such as, but not...Part timeWork at officeWeekend work
- ...Receptionist / Client Service Representative We're looking for a friendly, organized team member to be the first point of contact... ...High school diploma or equivalent Previous receptionist, customer service, or front desk experience preferred Strong communication...Temporary workWork at office
- ...Administrator to support the strengthening and growth of Melink's relationships with existing National Account customers, and to support the sales growth of our Services Business Unit. This role helps ensure customer satisfaction, identifies expansion and new-business...Full timeWork at office
- ...billing, enrollment, etc. on behalf of customers. Demonstrates diligence in working with... ...Talks Calls. Resolves escalated client service issues across claims, eligibility, billing... ...I Education and Experience: ~ Associates Degree in Business Administration,...Casual workWork at office3 days per week
$16 - $22 per hour
FedEx is seeking Retail Customer Associates to work in FedEx Office retail locations assisting customers with shipping services, printing services, and business service solutions. Retail Customer Associates are responsible for greeting customers, processing shipping orders...Hourly payFull timeWork at officeShift workWeekend workAfternoon shift- ...property is growing rapidly and we are looking for a night auditor who loves working with people, possesses a strong commitment to customer satisfaction, and has bookkeeping experience! We provide the tools and training to bolster your hospitality career goals. If you...Night shift
- ...PTO ~ Referral program ~ Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Provides hotel customer service to guests of hotel by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties...Local areaShift workNight shift
$19 per hour
Job Summary Are you looking to get your “foot in the door” in the hospitality industry? Are you interested in working and living in Grand Teton National Park, while additionally enjoying a multi‑cultural work environment? Are you looking for an experience of a lifetime...Full timeSummer workSeasonal workShift workNight shiftDay shift- ...Gold, we're not just about delivering high-quality solutions and services in the jewelry wholesale industry - we're about growth and... ...selection of products, the best service, and the best value to our customers. We're looking for energetic and dedicated team players to...Temporary workPart timeSeasonal workMonday to Friday
$3,200 per month
...Customer Service Representative Up to $2,000 Hiring Bonus! (based on experience) Bonus of $1/hr if you possess valid CDL Flexible... ...Requirements While performing the duties of this job, the associate will be required to move frequently, stand, walk, and sit....Hourly payWeekly payTemporary workFlexible hours- ...point of sale functions as required Complete all assigned tasks and responsibilities promptly Provide a fun, full service experience to all customers Complete all required training Understand the Journeys culture and demonstrate it to the team JOB...Part timeNight shiftWeekend work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Pharmacy Customer Service Associate. Be the first to apply!
Related searches
- customer service attendant Sharonville, OH
- customer service officer Sharonville, OH
- customer relations representative Sharonville, OH
- customer relations specialist Sharonville, OH
- customer service representative Sharonville, OH
- airline customer service agent Sharonville, OH
- customer experience associate Sharonville, OH
- customer service operator Sharonville, OH
- full time remote customer service representative Sharonville, OH
- client service consultant Sharonville, OH






