Customer Care Specialist

Customer Care Specialist We are looking for a Customer Care Specialist who will be responsible for providing excellent customer service support by quickly and accurately processing and directing submissions verbally. Responsibilities include: Support inbound telephonic phone calls from members Provide over the phone support Specialize in first call resolution performance Effectively manage and respond to inquiries as they are sent to you by customers Submit requests to the proper departments to prevent recurring issues Ensure rapid response and resolution of escalated inquiries Maintain and continue to develop knowledge of the Vitality program and identify areas in need of improvement to better our members' experience Identify problems or gaps within current processes and help devise creative solutions to them Track, analyze and report on improvements to current processes Communicate verbally and/or in writing to both internal and external audiences. Key components of effective communication will include but not limited to: Understanding your audience and its needs Anticipating and preparing for the next questions your audience will ask Properly positioning the information you are sharing Understanding the impact of the information you are sharing Communicate within operations any issues or concerns that arise. This includes loading tickets to ensure system related issues are addressed Educate customers on the program as well as navigation of the website Capture submitted events Other duties as assigned Pay $16.50/hour