Customer Support Specialist
$60k - $67kAlphabe Insight Inc
Company Description About Us
At Hype Tier , we are committed to elevating business performance through strategic communication, client-focused service, and operational excellence. Based in Atlanta, GA, we pride ourselves on building long-lasting relationships with our partners and delivering exceptional results across industries. Our team thrives in a culture of innovation, collaboration, and continuous growth. Job Description Job Description Hype Tier is seeking a dedicated and detail-oriented Customer Support Specialist to join our growing Atlanta team. As the first point of contact for our clients, you will play a key role in providing exceptional support, solving issues, and ensuring a seamless customer experience. This role is perfect for individuals who thrive in fast-paced environments and are passionate about problem-solving and communication. Responsibilities
At Hype Tier , we are committed to elevating business performance through strategic communication, client-focused service, and operational excellence. Based in Atlanta, GA, we pride ourselves on building long-lasting relationships with our partners and delivering exceptional results across industries. Our team thrives in a culture of innovation, collaboration, and continuous growth. Job Description Job Description Hype Tier is seeking a dedicated and detail-oriented Customer Support Specialist to join our growing Atlanta team. As the first point of contact for our clients, you will play a key role in providing exceptional support, solving issues, and ensuring a seamless customer experience. This role is perfect for individuals who thrive in fast-paced environments and are passionate about problem-solving and communication. Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and live chat
- Troubleshoot product or service issues and offer effective solutions
- Maintain accurate records of customer interactions and transactions
- Collaborate with internal teams to escalate and resolve complex problems
- Follow up on customer feedback to ensure satisfaction and retention
- Contribute to knowledge base documentation and continuous improvement processes
- High school diploma or equivalent; Bachelor's degree preferred
- 1+ year of experience in customer service or support roles
- Strong verbal and written communication skills
- Ability to multitask and manage time efficiently
- Proficiency with CRM tools and Microsoft Office Suite
- Problem-solving mindset with attention to detail
- Competitive salary ($60,000 - $67,000 per year)
- Opportunities for professional growth and internal advancement
- Comprehensive training and onboarding
- Supportive team environment and leadership
- Health, dental, and vision insurance
- Paid time off and holidays
Vacancy posted 5 days ago
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