Receptionist

Position Title: Receptionist Position Type: Regular - Full-Time Requisition ID: 45394 In every role, McCainers are ambitious, curious, and passionate about creating exceptional work experiences - together. With a customer-first mindset, we make doing business with McCain easy. About The Role As Corporate Receptionist at McCain’s Oakbrook Experience Center, you’ll be a key member of the Office Experience Team and the primary front-of-house representative for our workplace. You’ll create a welcoming, professional, and secure experience for employees, candidates, guests, visitors, vendors, and service providers. You’ll also help keep daily office operations running smoothly through visitor management, switchboard and access coordination, emergency readiness, onboarding and offboarding support, and general office services. Anticipated hours for the role are 7:30am - 3:30pm CST onsite in our Oakbrook Headquarters. We are open to consideration for part-time schedules, though start time must maintain 7:30am. What You’ll Be Doing Serve as the first point of contact for employees, candidates, guests, visitors, vendors, and service providers, creating a consistently welcoming and professional experience. Manage the end-to-end visitor experience, including check-in and check-out, host notification, temporary credentials, directions, visitor records, and coordination with Building Security. Answer, screen, and route incoming calls through the company switchboard and ensure voicemail messages reach the appropriate person or department promptly. Support new-hire and transfer onboarding, including welcoming employees, coordinating badge photos and identification, providing approved materials, and directing employees to orientation activities and meetings. Coordinate employee, contractor, and visitor badges and routine access needs; support offboarding by receiving returned company assets and arranging secure handoff to the appropriate internal teams. Support office safety and emergency preparedness by maintaining current reference materials, following established emergency and escalation procedures, assisting with drills and evacuations, and supporting visitor accountability. Coordinate incoming mail, packages, courier deliveries, dock calls, freight-elevator access, work-order requests, and other front-desk operational needs. Support meetings and events by coordinating visitor access, room logistics, catering arrival, basic supplies, and escalation of facilities or technology issues. Provide backup coverage for the Building Services Associate and Office Coordinator and respond to routine employee and visitor inquiries, directing more complex matters to the appropriate resource. Maintain accurate records and confidential information, promptly escape safety, security, access, facilities, or service concerns, and identify opportunities to improve front-desk processes, communications, and service consistency. What You’ll Need To Be Successful At least two years of administrative, reception, hospitality, or customer-service experience; corporate office experience is preferred. Associate degree or equivalent related work experience in an office, hospitality, administrative, or customer-service environment preferred. Proficiency with Microsoft Outlook, Teams, Word, and Excel, along with the ability to learn visitor-management, badge-access, switchboard, and work-order systems. Strong verbal and written communication skills and the ability to interact professionally with employees, leaders, visitors, candidates, vendors, and service providers. Excellent customer-service skills with the ability to remain composed, courteous, and solutions-oriented while managing multiple priorities. Strong organization, time-management, attention-to-detail, and follow-through skills. Ability to work independently, exercise sound judgment, protect confidential and sensitive information, and appropriately escape safety, security, access, or service concerns. Reliable and consistent on-site presence during established reception coverage hours, with flexibility to support changing business needs. About The Team You’ll be part of McCain’s Office Experience Team, working closely with employees, leaders, Executive Assistants, Building Security, vendors, and other workplace partners to deliver a safe, welcoming, and well-run office experience. This role has no direct reports and reports to the Senior Director, Human Resources. As a key front-of-house partner at the Oakbrook Experience Center, you’ll play an important role in connecting visitors and employees with the people, services, and resources they need. Leadership principles At McCain, our leadership principles guide how we engage with customers, collaborate as a team, and achieve success. We focus on understanding customer needs, driving innovation, empowering people, and taking ownership to clear obstacles and deliver results. AI & Digital Capabilities At McCain, AI and digital capabilities are part of how we work and innovate. We value curiosity toward emerging technologies and the thoughtful, responsible use of AI-enabled tools to improve outcomes as part of our future-ready culture. The McCain Experience We are McCain. This statement is a testament to our collective strength and our individual value. Your contributions play a vital role in our success. Our winning culture is rooted in authenticity and trust, empowering us to bring out the best in one another. Here, you’ll find opportunities to learn, grow, and thrive. Join us and experience why we’re better together. Our purpose is grounded in building meaningful relationships. We’re big believers in the power of working together in person—it helps us stay connected, collaborate more effectively, and grow as a team. At the same time, we recognize the importance of flexibility. Most office-based roles follow a hybrid model, with the option to work remotely two days a week. There may be exceptions depending on the role and location, so we encourage you to speak with your recruiter for more details. Compensation Package Compensation Package: $42,300.00 - $56,500.00 . USD annually for a full-time position. In the event your schedule meets a part-time accomodation, the pay would be determined accordingly. The above reflects the target compensation range for the position at the time of posting. Hiring compensation will be determined based on experience, skill set, education and training, and other organizational needs. This posting is for an existing vacancy. Benefits At McCain, we’re on a mission to create a winning culture that puts employee safety and well-being at the heart of what we do, every day. We understand and appreciate that each person’s needs are unique and ensure our benefits & well-being programs reflect that. Employees are eligible for the following benefits: health coverage (medical, dental, vision, prescription drug), retirement savings benefits, and leave support including medical, family and bereavement. Well-being programs include vacation and holidays, company-supported volunteering time, and mental health resources. Coverages are aligned with applicable law and can vary by work level, location, and nature of the role. Additional benefit detail available during the application process. Your well-being matters to us, and we’re here to provide you with the necessary resources to support you in being your best self at work - and at home. McCain Foods is an equal-opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law. McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to find appropriate solutions. Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain’s Global Privacy Policy and Global Employee Privacy Policy, as applicable. McCain leverages AI in the hiring process, though all final decisions are made by humans. You can understand our approach to AI and how your personal information is being handled here. Job Family: General & Administration Location(s): US - United States of America : Illinois : Oakbrook Terrace Company: McCain Foods USA, Inc. #J-18808-Ljbffr