Inbound Call Center Agent (Remote)

For over 5 years, Studio 613, Inc. has continuously made remarkable strides in recruiting only the top virtual administrative and customer service agents to service our small and large business clientele. Our opportunities are open to customer service agents across the United States with the exception of agents in CA, CT, MD, MA, NY, OR, and WI. We contract only highly skilled agents who are able to work independently and provide top-notch customer service solutions long-term and on-demand.

Job Description

Studio 613, Inc. Remote Opportunity – United States except CA, CT, MD, MA, NY, OR, and WI

We hire top performers with the motivation and discipline to be the best of the best. We pride ourselves in providing stellar service and producing outstanding results for our clients and their customers.

Who are we looking for?

The ideal candidate for this exciting virtual opportunity will demonstrate extensive knowledge in providing professional customer service and have excellent written and verbal communication. In this role, the customer service specialists should be a self-starter, strongly self-motivated not only to take great care of the customer, but also be able to resolve customer inquiries. Performing basic troubleshooting tasks of the client's products and services may also be required. This opportunity will be offered to an independent contractor approved to work in the Studio 613 network.

Required Skills

• Minimum 6 months customer service/technical troubleshooting experience or proven technical ability
• A quiet workspace, ergonomic chair, and desk.
• Must be well organized, resourceful, and have excellent communication and relationship building skills.
• Experience supporting customers via phone, e-mail, chat, and/or in person.
• Passion for customer service and ownership of the customer experience including comprehensive issue resolution.
• Able to effectively tailor communication and style to differing audiences.
• Able to self-manage and work independently in a fast-paced, constantly changing environment.
• Thrives on a team where expertise is shared and feedback is welcomed.
• Effective time management including ability to multi-task, organize and prioritize.
• Able to research and grasp technical information across multiple tools while talking with customers.
• Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges.
• Always strive to ensure First Call Resolution (FCR) and complete Customer Satisfaction.

Qualifications

• Must be a US citizen and currently reside in the United States.
• Knowledge of labor and employment laws.
• Ability to build rapport with all employees.
• Strong organizational skills.
• Excellent written and verbal communication skills.
• Must be clear of any felonies and any offense that includes fraud or theft.

Minimum Technical Requirements

• Monitor display 17–19" (non-widescreen) or 19–20" (widescreen) required.
• Only PCs with Windows 7 (32 or 64 bit), Windows 8, Windows 8.1 and Windows 10 are compatible.
• Mac OS, Windows 2000, XP and Vista are not supported for this opportunity.

Training Details

All Independent Contractor training classes are held virtually in Blackboard Collaboration. Participation Monday-Friday is required. Evening classes are available.

Additional Information

All your information will be kept confidential according to EEO guidelines.