Remote Hospitality Customer Advisor / Live Chat Support Agent

OverviewRemote Hospitality Customer Advisor / Live Chat Support AgentAbout the jobPosition: Remote Hospitality Customer Advisor / Live Chat Support AgentCompany Overview:Evolution Sports Group is a leading sports management company that specializes in providing top-notch hospitality services to sports events and tournaments worldwide. With a team of dedicated professionals, we strive to deliver exceptional customer experiences and create unforgettable memories for our clients.Job Overview:We are seeking a highly motivated and customer-oriented individual to join our team as a Hospitality Customer Advisor / Live Chat Support Agent. In this role, you will be responsible for providing top-notch customer service to our clients through live chat support, ensuring their satisfaction and loyalty to our company.ResponsibilitiesRespond to customer inquiries and resolve issues through live chat support in a timely and professional mannerProvide accurate and detailed information about our hospitality services, packages, and events to customersAssist customers in making reservations, changes, and cancellations as neededHandle and resolve customer complaints and escalate issues to the appropriate team members when necessaryMaintain a high level of knowledge about our company, services, and events to effectively assist customersCollaborate with other team members to improve the overall customer experience and identify areas for improvementKeep detailed records of customer interactions and transactions for future referenceQualificationsPrevious experience in customer service or hospitality is preferredExcellent communication skills, both written and verbalAbility to multitask and prioritize in a fast-paced environmentStrong problem-solving and conflict resolution skillsProficient in using live chat and other communication toolsKnowledge of sports events and tournaments is a plusFlexibility to work evenings, weekends, and holidays as neededCompetitive salary and benefits packageOpportunities for career growth and development within the companyA dynamic and inclusive work environmentComplimentary access to sports events and tournamentsTraining and support to enhance your skills and knowledge in the hospitality industryCompensation & BenefitsCompetitive Pay Rate: $40–$60/hr based on experience and performancePaid Training: $40/hr for 1-week onboarding trainingTraining Completion Bonus: $700 instant incentive after setup and trainingWork Schedule: Flexible Scheduling: Choose Full-time (30–40 hrs/week) or Part-time (20 hrs/week)Options for morning, afternoon, or evening schedulesRemote Work & Equipment: 100% Remote Position — U.S.-based onlyCompany-Provided Home Office Setup, including: High-performance laptop (Mac or Windows), Dual monitors, Printer/scanner, Headset + workstation accessories, Stipend for internet or electricity supportEmployee Benefits Package: Paid Time Off (PTO) + Paid Sick DaysMental Health Support Access (virtual consultations)Paid Holidays401(k) Retirement Savings Option (where applicable)Guaranteed long-term placement with stable weekly hoursFast-track promotion opportunities every 3–6 monthsCompany-sponsored certifications & skills trainingInternal mobility program — move into leadership, QA, HR, or project rolesMonthly wellness allowanceEmployee recognition rewardsBirthday stipend or digital gift cardAnnual performance review with salary increase potentialJ-18808-Ljbffr Evolution Sports Group