Field Service Dispatch Coordinator

Job Description
Ken's Gutters is a fast-growing national home service company managing large-scale gutter cleaning projects for apartment communities across multiple states.
We are looking for a highly organized Dispatch / Operations Coordinator to manage scheduling and field coordination for our service crews nationwide.
This role is ideal for someone who has experience in dispatch, service coordination, logistics, or field service scheduling and enjoys working in a fast-paced environment where organization and attention to detail are critical.
If you enjoy coordinating moving parts, solving logistical challenges, and keeping operations running smoothly, this role offers real responsibility and growth.


About the Role

• As a Field Service Dispatch Coordinator, you will manage the scheduling and coordination of gutter cleaning projects across multiple regions.
• You will work closely with field technicians, property managers, and internal teams to ensure jobs are scheduled correctly, completed on time, and documented properly in our systems.
• This is a high-volume coordination role that requires strong communication, organization, and the ability to manage multiple systems simultaneously.

Key Responsibilities

• Schedule gutter cleaning projects for apartment communities nationwide
• Coordinate directly with field technicians and subcontractors to confirm availability and logistics
• Communicate with property managers before, during, and after scheduling
• Monitor job timelines and ensure services stay on schedule
• Handle last-minute schedule adjustments, crew conflicts, and time-zone coordination
• Maintain accurate job notes and updates across CRM and internal systems
• Track job progress and follow up to ensure successful completion
• Take ownership of your assigned territory and ensure smooth operational execution

What We're Looking For

• 1-3+ years of experience in dispatch, scheduling, logistics, operations coordination, or field service support
• Experience in industries such as HVAC, roofing, plumbing, landscaping, moving, construction, or home services is strongly preferred
• Highly organized with strong attention to detail
• Comfortable managing multiple systems and a high volume of tasks
• Strong communicator who can coordinate with technicians and professional clients
• Ability to stay calm under pressure and solve problems quickly
• Tech-savvy and able to learn new software systems quickly

Nice to Have

• Dispatch or service coordination experience
• Experience working with field technicians or contractors
• Familiarity with CRM, scheduling, or logistics software
• Experience supporting multi-state operations

Why Join Ken's Gutters

• Stable, growing national company
• High-impact operations role
• Clear ownership of your territory and scheduling responsibilities
• Opportunity to grow into Senior Operations or Dispatch leadership roles
• Team environment with strong systems and processes

Compensation & Schedule

• $24 - $29 per hour depending on experience
• Full-time position
• Monday - Friday, 9:00 AM - 5:00 PM
• In-office role based in Clearwater, FL
• Occasional flexibility required due to regional scheduling time zones

Important
This role requires someone who can handle high volume, multiple systems, and constant communication without losing attention to detail. If you prefer slow-paced or low-structure environments, this may not be the right fit.


Apply today to join a growing operations team supporting projects nationwide.