Operations Manager

With customers in over 100 countries served by more than 50,000 employees, TK Elevator achieved sales of around €9 billion in fiscal year 2022/2023. We ensure high levels of customer service globally from our extensive network of about 1,000 locations. Over the past several decades, TK Elevator has established itself as one of the world’s leading elevator companies and became independent after separation from the thyssenkrupp group in August2020. The company’s most important business line is the service business proudly provided by around 25,000 service technicians. The product portfolio ranges from standardized elevators for low-rise residential buildings to highly customized solutions for skyscrapers. In addition, it covers escalators, moving walks, passenger boarding bridges and stair and platform lifts. Integrated cloud-based solutions, such as the MAX platform, are delivering enhanced services. With these digital offerings, there are no longer any limits to urban mobility. TKE – move beyond. The first 3 letters in workplace safety are Y-O-U! TK Elevator is currently seeking an experienced Operations Manager- Modernization in Philadelphia, PA. Responsible for successfully managing all modernization operations processes, employees and projects to ensure that the department functions profitably and exceeds the annual budgetary plan. ESSENTIAL JOB FUNCTIONS: Supervises all modernization superintendents and employees by providing direction and training, and communicating company policies, procedures and objectives. Includes hiring, supervising performance management, and administering progressive discipline. Administers company safety program. Includes performing safety audits on a weekly basis and stressing the importance of safety to all employees. Plans, directs and prioritizes elevator modernization jobs including manpower needs; utilizes project management software and other scheduling tools. Uses accounting reports and programs to review job status to identify risk and opportunity. This includes properly reporting fade issues prior to revenue. Manages jobsites from survey through the completion of the modernization process documenting and advising on modernization project progress for work not included. Includes troubleshooting problems with mechanics, performing quality audits and meeting with customers to review progress. Manages subcontractor schedule and performance on turn-key projects. Develops and maintains strong working relationships with owner, elevator consultants, construction firms and architects. Reviews and signs off on all bids. Includes attending pre-bid meetings with construction and modernization sales representatives and providing technical input to calculate labor and material costs. Identifies, reviews and signs off on change orders, purchase orders, elevator turnover authorizations, accounts receivable, write-offs, credits and other necessary approvals. Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements. Maintains strong familiarity of company Standard Operating Procedures and products by attending company training classes, utilizing the SOP document library, and reviewing factory equipment updates and supplier goods; Interfaces with corporate departments, including the factory, coordination and labor, and Regional Director. Mediates and resolves complaints and problems of external and internal customers. Includes meeting with local business agents to resolve issues involving union employees. Determines what materials need to be ordered for job completion and coordinates and arranges for sub-contracting portions of installations. Makes weekly crew visits and day one visits to manage safety, site activities and progress of employees and customer; documenting findings. EDUCATION & EXPERIENCE: Bachelor's degree (only to be substituted with extensive industry and management experience); or two years' experience managing on a branch departmental level; or an equivalent combination of education and experience Requires a valid driver’s license and a satisfactory Motor Vehicles Report. Thorough knowledge of the elevator industry and general management methods within the elevator industry Ability to define problems, collect data, establish facts, and draw valid conclusions Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered Medical, dental, and vision coverage Flexible spending accounts (FSA) Health savings account (HSA) Supplemental medical plans Company-paid short- and long-term disability insurance Company-paid basic life insurance and AD&D Optional life and AD&D coverage Optional spouse and dependent life insurance Identity theft monitoring Pet insuranceCompany-paid Employee Assistance Program (EAP) Tuition reimbursement 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed. Additional benefits include: 15 days of vacation per year 11 paid holidays each calendar year (10 fixed, 1 floating) Paid sick leave, per company policy Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment) Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies. #J-18808-Ljbffr