Field Service Technician
Rohner Finishing Systems,LLC
Field Service Technician Essential Duties & Responsibilities
- Perform on-site equipment startup, functional testing, inspections, preventive maintenance, troubleshooting, and repair of Rohner finishing systems.
- Diagnose and repair mechanical and electrical equipment, including motors, transformers, lighting, controllers, circuit breakers, heating/cooling units, and related components.
- Install, adjust, repair, or replace devices and parts; use appropriate hand tools, electrical diagnostic instruments, and testing equipment.
- Read and interpret blueprints, technical drawings, schematics, specifications, and equipment documentation; apply basic electrical-load and airflow calculations as needed.
- Coordinate with Customer Service, Project Management, and Engineering to understand service issues and prepare for customer site visits.
- Provide customers with clear classroom-style and hands-on training on safe equipment operation, routine maintenance, and basic troubleshooting.
- Prepare electronic service work orders, replacement-part requisitions, and project change orders; coordinate follow-up maintenance visits as needed.
- Review job files and sales orders to help determine whether replacement parts or service are warranty-related or billable.
- Maintain complete records of service hours, parts used, repairs, equipment startup documentation, testing results, and field service findings.
- Provide technical field reports confirming equipment operation against functional specifications and customer requirements.
- Communicate recurring design, installation, or manufacturing concerns to Engineering, Design, and Production through nonconformance reporting processes.
- Address customer concerns professionally, communicate progress and resolution, and follow company procedures and applicable jobsite safety requirements.
- Experience or demonstrated ability in industrial equipment startup, mechanical/electrical troubleshooting, equipment installation, maintenance, or related field service work.
- Ability to interpret blueprints, drawings, electrical schematics, and technical specifications.
- Proficiency with common hand tools, measurement devices, electrical testing instruments, and diagnostic equipment.
- Ability to perform practical electrical-load and airflow calculations related to serviced equipment.
- Strong technical problem-solving skills, attention to detail, and sound time management in a changing field schedule.
- Clear verbal and written communication skills; ability to train customers and collaborate with cross-functional teams.
- Commitment to professional customer service, safe work practices, and accurate service documentation.
- Valid driver's license preferred; ability to meet customer site access or background-check requirements as applicable.
- Ability to travel extensively, including overnight assignments and occasional weekends.
- Lift and carry at least 50 pounds.
- Climb ladders at least 25 feet high.
- Maneuver through spaces as small as 2ft x 2ft.
- Step or climb over barriers up to 3 feet high.
- Lift or hold 10 pounds overhead.
- Wear and breathe through a required mask or respirator, subject to applicable clearance and fit testing.
- Move and work while wearing a safety harness.
- Stand and walk for 8 hours with standard breaks.
- Wear required PPE, including hard hat, safety glasses, safety harness, and safety boots.
- Bend, kneel, crouch, reach, and climb as needed.
Vacancy posted 2 days ago
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