Human Resources Coordinator

Job Title: Shared Services Advisor

Job Location: Winchester, VA or Pensacola, FL (hybrid)

Job Duration: 6-month contract – can extend

Job Description:

A Shared Services Advisor provides guidance and support across various shared services functions to optimize operations and resolve employee inquiries. Identify, research and resolve issues/discrepancies, and review and process HR personnel transactions.

Responsibilities:

- Responsible for answering inbound calls to prospective, current, and former employees across the enterprise up to 5 hours per day.

- Maintain knowledge of HR services and answer or appropriately route employee inquiries pertaining to basic HR programs, processes, procedures, and communications

- Analyze and interpret basic issues;
select methods, processes, or tools to meet needs, and coordinate solutions efficiently and accurately

- Resolve or arrange for resolution of basic operational/processing issues, inquiries, and complaints

- Provide guidance to internal/external customers and stakeholders regarding basic SSC processes and HR services

- Perform functions in adherence to defined service level agreements

- Ensure compliance with all HR related policies, practices, and procedures

- Support on-going quality control checks to ensure efficiency and accuracy of basic processes and procedures

- Perform research for process improvements;
provide information to senior staff and leadership as directed

Qualifications:

- Advanced customer service focus and relationship management skills

- Experience in positions which reflect the ability to work independently;
exercise sound judgment;
display a high degree of initiative;
and manage multiple priorities effectively, preferably in a Human Resources or Shared Services function

- Familiarity with various Human Resource issues, services, and systems

- Desired: Previous call center experience

- Desired : Exposure to human capital management systems

- Desired: Familiarity with Navy Federal products, services, programs, policies, and procedures

- Basic skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations

- Effective database and presentation software skills

- Effective organizational, planning and time management skills

- Effective research, analytical, and problem-solving skills

- Effective skill exercising initiative and using good judgment to make sound decisions

- Effective skill maintaining accuracy with attention to detail and meeting deadlines

- Effective verbal and written communication skills

- Exposure to human capital management systems