Front Office Manager

Additional Information: This hotel is owned and operated by an independent franchisee, Maya Hotels. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. Courtyard by Marriott Charlotte Gastonia | 1856 Remount Rd., Gastonia, NC 28054 Join Maya Hotels and Take the Next Step in Your Career! Are you a hardworking and customer-focused leader with a passion for hospitality and operational excellence? At Maya Hotels, we are seeking a Front Office Manager to oversee front desk operations, manage a high-performing team, and ensure a seamless guest experience. If you thrive in a fast-paced environment and excel at team leadership, organization, problem-solving, and enjoy working with top hospitality brands this is the opportunity for you! Why Join Maya Hotels? Maya Hotels is a leading name in the hospitality industry, dedicated to providing exceptional guest experience. We are proud to represent multiple outstanding brands including Courtyard by Marriott, Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn and Aloft. Our commitment to excellence, coupled with our friendly and welcoming atmosphere, sets us apart in the market. Learn more about us at Job Description: Essential Duties and Responsibilities: Team Development & Leadership: * Supervise and train front desk staff, including receptionists, concierge, and bell staff. * Set clear performance expectations, conduct regular evaluations, and provide coaching. * Foster a positive, team-oriented work environment that enhances guest services. * Lead by example by delivering exceptional customer service and professionalism. Guest Services & Experience:

• Ensure a warm and efficient check-in/check-out process for all guests.
• Handle guest inquiries, requests, and concerns with professionalism and

efficiency. * Monitor guest feedback, addressing service improvements and implementing corrective actions. * Collaborate with other departments to ensure seamless communication and cooperation. Reservations & Revenue Management:

• Oversee reservation processes, ensuring accuracy and efficiency in bookings.
• Implement strategic pricing and upselling opportunities to maximize occupancy

and revenue. * Monitor room availability, arrivals, and departures to facilitate smooth operations. * Work closely with the sales and marketing team to make guest bookings and optimize revenue. Front Office Operations & Compliance:

• Develop and enforce standard operating procedures for the front office team.
• Maintain accurate records of guest accounts, financial transactions, and room

inventory. * Ensure the front desk and lobby area remain clean, professional, and welcoming. * Enforce hotel policies, security measures, and emergency procedures to ensure guest safety. Budgeting & Financial Management: * Assist in preparing and managing the front office budget to control costs effectively. * Monitor departmental expenses, optimizing resource allocation and inventory management. * Analyze financial reports and implement strategies to maximize revenue and minimize expenses. * Collaborate with accounting to ensure accurate billing and financial reconciliations. Education, Skills and Abilities: * Education: Bachelor’s degree in hospitality management or related field preferred. * Experience: 2+ years of supervisory experience in front office, guest services, hospitality management or in a similar leadership role. * Leadership & Communication: Strong ability to train, mentor, and manage front office staff effectively. * Guest Relations: Strong ability to interact with guests, resolve complaints, and enhance guest experiences. * Problem-Solving & Decision-Making: Ability to think clearly under pressure and make quick, effective decisions. * Technical Proficiency: Familiarity with hotel property management systems (PMS) and reservation software. * Revenue & Financial Acumen: Understanding of revenue management, budgeting, and reporting. * Flexibility: Willingness to work varied schedules, including nights, weekends, and holidays. Physical Requirements:

• Ability to stand and walk for extended periods during shifts.
• Ability to lift and carry up to 25 lbs., including luggage and office

supplies.

• Frequent bending, reaching, and handling front desk equipment and materials.
• Comfortable working in a high-energy, guest-facing environment.

Medical, Dental and Vision Insurance. 100% Employer Paid Life Insurance. Voluntary Life and AD&D, STD, Accident and Critical Illness Insurance. Retirement Savings: 401K with Employer Contribution. Employee Perks: Employee Referral Program, hotel discounts, and more! Work-Life Balance: Paid Time Off (PTO). Competitive salary and performance-based bonuses. Career growth opportunities within the Maya Hotels family. A supportive and friendly work environment. The chance to work with ten well-respected hotel brands. $17 - 18/hour This company is an equal opportunity employer. frnch1