Admissions Concierge

Admissions ConciergeNorth Gate Health Care Facility is looking to add an Admissions Concierge to its team. In this role, you'll help create a warm and welcoming experience for new residents and families while ensuring their questions, needs, and concerns are addressed with compassion and professionalism. If you enjoy building relationships and creating positive first impressions, this could be the perfect opportunity for you.RESPONSIBILITIES:Welcome new residents and families to the facility and provide tours and orientation supportMaintain and update orientation materials and admission-related documentationCommunicate daily with residents to ensure needs are being met and concerns are addressed promptlyMaintain logs of resident concerns, follow-up actions, and resolutionsEnsure subacute rehabilitation rooms are clean, prepared, and ready for admissionsCollaborate with interdisciplinary teams to support resident satisfaction and a positive admission experienceProvide excellent customer service to residents, families, visitors, and staffPerform additional duties as assignedREQUIREMENTS:High School Diploma or equivalent requiredAssociate degree preferredMinimum of 1 year experience working in a long-term care setting with residents and families requiredStrong communication and customer service skillsPositive attitude with strong teamwork and conflict resolution abilitiesStrong problem-solving and organizational skillsAbility to maintain professionalism and compassion in a fast-paced environmentAbility to work collaboratively with interdisciplinary teamsBenefits:Paid Time Off (PTO) for Full-Time and Part-TimeWeekly or Same-Day Pay OptionsHealth, Dental, and Vision InsuranceLife InsuranceEmployee Referral Bonus ProgramRetirement Saving OptionsEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.