ServiceNow Architect

ServiceNow Architect

Extension/Conversion: Contract to hire. Conversion opportunity following an initial 3 month contract period.

The ServiceNow Architect will be responsible for designing, implementing, and maintaining the ServiceNow platform to meet the business requirements. The ideal candidate will have strong knowledge and hands-on experience in ServiceNow modules such as ITSM, ITOM, IRM, Discovery, GRC.

Responsibilities:

• Design and implement the ServiceNow platform to meet the needs of IT Service Management.
• Provide architectural solution design and work closely with the development team.
• Assist in the maintenance and upgrades of existing ServiceNow platform.
• Participate in design reviews and recommend improvements.
• Design workflows, integrations with other tools, and customizations to meet business requirements.
• Optimize the performance of the ServiceNow platform ensuring that it meets the organization's scalability and efficiency requirements.
• Provide support in all phases of development and ensure to deliver high-quality products.
• Provide training and mentor other team members when required.
• Analyze and troubleshoot application issues in a timely fashion.
• Develop the most effective technical solutions to meet business requirements.
• Work with other team members in planning, prioritizing and executing assigned tasks within deadlines.
• Assist in risk assessment and mitigation activities.
• Attend team meetings to communicate project status and discuss new ideas and any issues.
• Recommend new technologies to ensure quality and productivity.
• Assist in technical audits and make sure to implement audit recommendations.
• Make business presentations and solutions to senior leadership team.
• Protect the organization by keeping information confidential and safe.
• Provide information and reporting by collecting, analyzing, and summarizing development and service issues.

Requirements:

• ServiceNow Certified Application Developer (CAD), ServiceNow Certified Systems Administrator or ServiceNow Certified Implementation Specialist.
• Strong knowledge and hands-on experience in ServiceNow modules such as Change Management, Incident Management, ITOM, IRM, Discovery, Asset Management, Security Vulnerabilities, and Release Management.
• Proven experience in designing and implementing ServiceNow solutions to meet business requirements.
• Demonstrated ability to work collaboratively with cross-functional teams to deliver successful projects.
• Excellent problem-solving skills and ability to think critically.
• Strong written and verbal communication skills.
• Strong organizational skills with the ability to multitask and manage multiple priorities.
• Ability to work independently with minimal supervision.
• Familiarity with ITIL and ITSM frameworks.