UX Researcher (Remote)

UX Researcher (Remote)

Location: Conshohocken, PA

Duration: 06 Months

About You:

• You are a strong collaborator across multiple teams and throughout large enterprises to advocate and constantly evolve design and research processes to drive innovation.
• You possess deep experience applying a wide array of user experience research methods and tools.
• You are an expert communicator who builds strong relationships and partnerships.
• You are creative in seeing the bigger picture, identifying key gaps, and solutioning to fill those gaps.
• You are able to adapt or develop processes, tools, and approaches to improve the research function.
• You are comfortable presenting complex findings and insights to a senior level audience.

Primary Duties and Responsibilities:

• Define and measure quantitative UX goals and metrics to assess and “success” across our digital experiences.
• Identify and frame strategic problems, own the research lifecycle, translate insights to influence both short and long-term product decisions and roadmaps.
• Conduct statistical analysis to extract key insights from data and communicate findings in ways accessible to technical and non-technical audiences.
• Support product teams across software and hardware to plan, launch, and analyze surveys
• Work closely with XFN partners to demonstrate the value of quantitative user research and guide product direction.
• Demonstrate excellent statistical and scientific judgement, producing rigorous results in a fast-paced environment, and setting a high technical standard.
• Generate and communicate results, crafted for the intended audience.
• Manage and prioritize multiple projects of varying timelines, degrees of complexity, and scope.

Experience and Educational Requirements:

• Bachelor’s degree in Human-Computer Interaction, Statistics, Psychology, Computer Science, or a related field, or equivalent practical experience
• 5+ years of experience in an applied research setting, or similar
• Experience with software tools for gathering (Qualtrics, survey tools, Medallia, Full Story, Glass Box, etc.), analyzing (SPSS, SQL, SAS), and presenting key data visualizations (Powerpoint, Figma, etc.).
• Experience with product research, either in an end-to-end, usability, or generative setting
• A portfolio demonstrating past work experience and deliverables.

Other Qualifications:

• Deep empathy, creativity, and problem-solving experience.
• Deep experience planning and conducting qualitative and quantitative research for complex applications.
• Strong strategic research skills, with the ability to develop and deliver a research strategy.
• Expert ability to plan and conduct discovery and research activities, strong presentation skills, and a focus on ensuring insights are implemented into the best user experience.
• Strong presence, including ability to partner with, and effectively influence, product and engineering leaders.
• Skilled at communicating verbally and in writing to diverse audiences.
• Proactive self-starter: assertive and able to ensure that Usability Design principles are adhered to.
• Strong prioritization skills and ability to quickly re-prioritize in a dynamic environment.
• Analytical mindset and creativity to balance detailed problem solving with ‘big picture’ strategic view.
• Proficiency with research tools for various research purposes, such as Qualtrics, UserTesting, Userlytics, etc.
• Familiarity with design tools, such as Figma, Protopie, etc.

Minimum Skills, Knowledge and Ability Requirements:

• Strong executive presence, including ability to partner with and effectively influence senior leadership.
• Skilled at communicating verbally and in writing to diverse audiences.
• Thought leader and Change agent willing to challenge norms and grow peers’ thinking.
• Proactive self-starter. Assertive and able to ensure that design principles are adhered to.
• Strong prioritization skills and ability to quickly re-prioritize in a dynamic environment.
• Analytical mindset and creativity to balance detailed problem solving with ‘big picture’ strategic view.