Bilingual Front Office Clerk - Float (West Region)

Bilingual Front Office Clerk - Float (West Region)

At Legacy Community Health, we believe in the power of every smile and every greeting. As a Bilingual Front Office Clerk - Float, you become the heart of our clinic, ensuring that every patient feels valued and supported from the moment they walk through our doors.

Schedule: Monday-Friday (8AM-5PM)

Role Highlights: Be the first point of contact, setting a positive tone for each patient's journey.

Key Features: Explore diverse experiences by floating across various clinic locations.

Impact and Growth: Your role is crucial in enhancing patient satisfaction and contributing to community health.

Team Collaboration: Join a passionate team of professionals dedicated to exceptional care.

Mission-Driven: Be part of a mission to deliver outstanding healthcare to all.

Key Responsibilities:

• Answer incoming calls with enthusiasm and direct them appropriately.
• Welcome clients and ensure they are promptly attended to by the appropriate staff.
• Accurately enter patient information into our systems.
• Support the volunteer coordinator in managing volunteers effectively.
• Adhere to appointment and scheduling procedures as outlined by management.
• Manage client payments following established cash handling procedures.
• Efficiently perform opening and closing duties.
• Maintain a tidy, welcoming, and organized clinic lobby.
• Process lab results following the directions of the Practice Manager.
• Engage actively in the Performance Improvement Program to enhance service quality.
• Show respect and consideration to all patients, families, visitors, and staff.
• Collaborate effectively with team members to achieve departmental goals.
• Operate equipment and perform procedures safely and correctly.
• Report any safety concerns immediately and participate in safety training.

Minimum Qualifications:

• High school graduate or equivalent required.
• Pleasant, professional, and articulate phone voice.
• Ability to multi-task and handle many incoming calls or patients at once.
• Efficient and accurate data-entry skills.
• Computer literacy and multi-line phone or switchboard experience.
• Basic math, alphabetical or numerical filing knowledge may be required.
• Bilingual in English/Spanish required.

About Legacy Community Health:

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to healthevery day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a jobthey want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our missionDriving healthy change in our communitiesguides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative: We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed: We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy changewithin ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators: We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.