Care Management Support Coordinator II - REMOTE (Hidalgo Area, Corpus Christi, or San Antonio, TX)

Job Description

Job Description

Care Management Support Coordinator II Remote (Hidalgo Area, Corpus Christi, or San Antonio, TX)

Location: Remote (Must reside in Hidalgo area, Corpus Christi, or San Antonio, TX)

Pay Rate: Starting at $18.00/hour

Schedule: Monday-Friday | 8:00 AM - 5:00 PM (Overtime as needed)

Dean's Professional Services is seeking a dedicated and detail-oriented Care Management Support Coordinator II to support a dynamic care management team. This fully remote role is ideal for individuals who are passionate about improving member outcomes, providing exceptional customer service, and supporting care coordination efforts in a managed care environment.

In this role, you will serve as a key point of contact for members, providers, and internal teams-supporting outreach, care coordination, and administrative functions that ensure members receive timely, high-quality care and access to essential resources.

Responsibilities

• Conduct outbound outreach to members to support care plan follow-ups, scheduling, and ongoing education
• Respond to inbound calls and inquiries from members and providers, resolving issues in a timely and professional manner
• Assist members with connecting to health plan benefits, community resources, and programs addressing Social Determinants of Health (SDOH)
• Support onboarding activities including welcome letters, program materials, and member communications
• Maintain accurate and compliant documentation of non-clinical member records in accordance with state and regulatory guidelines
• Coordinate services and scheduling to support continuity of care
• Serve as a liaison between members, providers, and care management teams to ensure a seamless experience
• Utilize knowledge of health plan resources and benefits to guide members effectively
• Ensure all activities align with company policies, procedures, and compliance standards
• Assist with additional administrative and care coordination duties as assigned

Qualifications

• High School Diploma or GED (required)
• 1-2+ years of experience in a healthcare, customer service, or administrative role
• 2+ years of experience in managed care, or working with vulnerable populations (preferred)
• Strong proficiency with Microsoft Office (Outlook, Word, Excel, Teams, SharePoint) and virtual communication tools (Zoom)
• Excellent communication, organizational, and problem-solving skills
• Ability to work independently in a remote environment while managing multiple priorities
• Knowledge of healthcare benefits, community resources, and care coordination processes is a plus

Why Join Dean's Professional Services?

• Competitive pay with a comprehensive benefits package (medical, dental, vision, and 401(k))
• Fully remote role with a consistent weekday schedule supporting work-life balance
• Opportunity to make a meaningful impact by improving access to care and member outcomes
• Work within a collaborative, mission-driven, and supportive team environment

Dean's Professional Services is a national, award-winning staffing firm. Since 1993, we have placed over 50,000 professionals nationwide-connecting top talent with leading organizations while focusing on long-term success and cultural fit.

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Healthcare Staffing | Dean's Professional Services | United States

Dean's Professional Services provides temporary, temp-to-hire, and direct hire staffing solutions across healthcare, administrative, and professional industries.