Inside Sales Account Rep

Job Description

Job Description

Ritter Communications, headquartered in Jonesboro, Arkansas, is the largest privately held telecom provider serving the Mid-South. Recognized as one of Arkansas' Best Places to Work for five years running, we deliver world-class broadband fiber, telecom, video, and data center services.

With rapid growth and millions invested in advanced infrastructure, we now serve 197 communities and over 60,000 customers across six states. At Ritter Communications, our team combines cutting-edge technology with a customer-first mindset - and we're looking for talented individuals who share our passion for excellence and community impact.

General Summary:

The Inside Sales Account Rep is responsible for managing and growing existing customers while also developing new customer relationships. This role focuses on building strong, partnerships through proactive account management, consultative selling, contract negotiation, and consistent follow-up.

What You'll Do:

• Client Relationship Management: Develops and maintains strong relationships with existing clients, identifying opportunities for upselling and ensuring high levels of client satisfaction;
• New Business Development: Actively seeks out and acquires new clients, leveraging industry knowledge and networking skills;
• Renew Existing Enterprise Customers: Works thru assigned base of customers to actively pursue contract renewals and upsell opportunities;
• Contract Negotiations: Manages and negotiates contracts;
• Product Expertise: Maintains a comprehensive understanding of our products and services to effectively advise clients;
• Sales Strategy Execution: Implements sales strategies to meet and exceed sales targets;
• Collaboration with Sales Support: Works closely with the sales support team to streamline the process of pricing, proposals, and contracts.

What You'll Bring:

• Knowledge of business sales principles and practices;
• Skilled in Microsoft Office, Salesforce/CRM, Adobe, application based programs;
• Strong written communication and presentation skills;
• Strong negotiation and communication skills;
• Strong organizational skills with ability to prioritize multiple work assignments;
• Ability to pay close attention to detail;
• Ability to multi-task and handle multiple accounts seamlessly;
• Ability to travel for business requirements; must possess a valid Driver’s License with a satisfactory driving record;
• Bachelor’s degree in Business, Marketing, Communications, or a related field or relevant work experience;
• Proven experience in sales, account management, or a similar role, preferably in the telecommunications or tech industry.

Compensation & Benefits:

• Uncapped earning potential through performance-based commissions;
• Paid training;
• Comprehensive benefits (medical, dental, vision, cancer, accident, and life insurance);
• Health Savings Account;
• Short-term and long-term disability coverage;
• Paid time off;
• 401k matching + 401k non-elective contribution;
• Flexible Spending Account;
• Discounted Ritter Communications services;
• Free gym membership;
• Tuition reimbursement.

Commission plans are subject to change at management discretion.

Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

We strive to maintain a drug-free workplace.

We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!