Operations Manager - Customer Experience

Overview Operations Manager – Customer Experience Location : Fort Worth, TX Employment Type : Full-Time Compensation : $90,000+ annually What You’ll Do Own daily operations in a customer-facing, high-volume environment Lead, coach, and develop a team while driving accountability to performance standards and KPIs Ensure every customer interaction is professional, efficient, and high-quality Oversee scheduling, staffing, and workflow management to maintain smooth operations Track, analyze, and improve key performance metrics related to service, productivity, and overall experience Identify operational gaps and implement process improvements Step in as needed to support the team and maintain service levels What This Role Feels Like Fast-moving environment where priorities shift and strong leadership is critical A balance of people leadership and operational execution High standards—you’ll be measured on team performance and consistency A role where you are actively involved, coaching in real time, and driving results daily What We’re Looking For 3+ years of leadership or management experience in customer service, hospitality, retail, call center, or operations environments Proven ability to manage team performance, metrics, and day-to-day operations Strong communicationskills with the ability to coach, problem-solve, and lead effectively Comfortable working in a structured, process-driven environment Highly organized with the ability to manage multiple priorities simultaneously Preferred Background Hospitality, restaurant, or hotel leadership Retail or service environments with high standards and performance expectations Experience with scheduling systems, staffing, or workflow coordination Background in customer experience or relationship-driven environments About You You’ve worked in environments where execution and service quality mattered every day. You know how to keep operations running smoothly, hold a team accountable, and step in when things get busy. You’re comfortable balancing people leadership with process management , and you take pride in building teams that perform at a high level. Training & Requirements No clinical or industry-specific experience required— full training provided Ability to work on-site in a structured, fast-paced environment Comfortable managing schedules, workflows, and performance expectations Compensation & Benefits $90,000+ base salary Health, dental, and vision coverage (90% employer-paid) 401(k) retirement plan Paid time off: 10 days (15 after first year) + 10 paid holidays Ongoing leadership development and advancement opportunities Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening. #J-18808-Ljbffr