Head of Customer Success
Confidential
Head of Customer Success
About the Company
Growing financial technology company serving banks, credit unions, and commercial lending organizations across North America.
Industry
Computer Software
Type
Privately Held
About the Role
The Company is seeking a Head of Customer Success with a unique and demanding set of responsibilities. This role is pivotal as the company focuses on customer retention, expansion revenue, and long-term value. The successful candidate will not only be a trusted advisor to financial institution executives but will also be responsible for building and leading a world-class Customer Success function. This includes owning customer retention, expansion revenue, and strategic account management, as well as partnering with various internal teams to ensure customers achieve measurable business outcomes. The Head of Customer Success will be at the forefront of the company's growth, with a direct line to the CEO, and will have the opportunity to define the customer success operating model for the future. The ideal candidate will have a background in commercial banking and lending, with a deep understanding of commercial lending operations. They should have a proven track record of managing and growing strategic customer relationships, experience in leadership roles, and strong business acumen. While not mandatory, experience in customer success, strategic account management, or related leadership roles is highly preferred. The role requires a candidate who is banker-credible, commercially minded, strategic, a process builder, relationship-driven, and collaborative. The Head of Customer Success will be expected to establish a formal customer success operating model, implement various processes, and improve customer retention and expansion performance within the first 12 months.
Hiring Manager Title
CEO
Travel Percent
Less than 10%
Functions
- Account Management/Optimization
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Head of Customer Success in Fort Worth, TX vacancy
- ...Senior Director of Customer Success About the Company Rapidly advancing B2B SaaS organization based in NY Industry Internet Type Privately Held About the Role The Senior Director of Customer Success will be responsible for driving value to customers...Suggested
- ...Client Partner for Retail Hardlines and Softlines to drive Professional Services bookings and ensure successful implementations. The ideal candidate will engage with customers to build relationships and develop effective sales strategies. This role requires a deep...Suggested
- ...planning capabilities through AI tools. This role requires an individual with a solid background in supply chain planning and client success management. The ideal candidate should possess excellent communication skills and a minimum of 10 years of relevant experience,...Suggested
$90k
Serenity Health Care in Fort Worth, TX is seeking a Customer Service Manager to lead a high-performing team in a fast-paced environment. The ideal candidate will have over 10 years of experience in customer service leadership, focusing on team performance and accountability...Suggested- ...skills, attention to detail, positive and professional demeanor with high integrity and ethics are all qualities necessary to be successful in this position Available to meet the needs of the department by working additional shifts, including evenings, holidays, and...SuggestedWork experience placementShift workAfternoon shift
- Bethyl Laboratories, Inc. is looking for a Guest Assistant in Fort Worth, TX, to enhance our guests' dining experience. In this role, you will support the service team by managing table turns and maintaining a pristine environment. We value team spirit, energy, and a keen...
- ...sustainable practices and creating a world-class experience for customers and team members. Our company portfolio includes a broad... ...passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As...Full timePart timeWork experience placementWork at officeLocal area
- Clayton Homes in Fort Worth, Texas is looking for a Customer Success Manager to create trusted partnerships and provide exceptional customer experience. This role focuses on knowing the market and enhancing brand loyalty through training and support. The ideal candidate...
- A fast-growing technology company is seeking a Client Services Manager in Fort Worth, Texas. This role involves managing day-to-day client relationships for a large travel brand, executing performance strategies, and leading a team. Candidates should have over four years...
- ...in Fort Worth, Texas is seeking a Cashier to provide exceptional service to guests at checkout. Responsibilities include greeting customers, handling transactions, and maintaining a clean work area. The ideal candidate will excel in customer service and have strong time...Full timePart timeFlexible hours
- ...is looking for a dedicated individual to advocate for drivers, ensuring a high level of engagement and commitment to their career success. Responsibilities include managing delivery schedules, providing support to drivers, and ensuring compliance with company and DOT standards...
$43k - $47k
Description Connect Pediatrics provides in-home private duty nursing and therapy services to infants and children with complex medical needs. We employ clinicians and operations staff who are compassionate, qualified, and dedicated to ensuring the highest level of patient...Full timeWork at officeLocal areaMonday to FridayFlexible hoursShift workDay shiftConnect Home Health LLC
North Richland Hills, TX4 days ago$90k
A healthcare organization in Fort Worth, TX, seeks an Operations Manager for Customer Experience. This role involves overseeing daily operations and leading a team in a high-volume customer service environment. The ideal candidate will have over 3 years of leadership experience...$60k
...Account Manager - Cardiac Rhythm Management (CRM) As an Account Manager in CRM, you will be a key driver of growth and customer success within your territory. You'll build trusted relationships with healthcare professionals, deliver best-in-class service and support,...Full timeBoston Scientific
Fort Worth, TX4 days ago- ...school graduates. Position Summary The Client Relationship Manager of Corporate Work Study will play a pivotal role in ensuring the success of the CWSP by coordinating partnerships with corporate sponsors, supporting student work placements, and fostering professional...Full timeWork experience placementSummer workWork at officeFlexible hoursDay shift
Cristo Rey Fort Worth College Prep
Fort Worth, TX3 days ago $55k
...Client Service Manager Responsibilities include: Provide regular updates to clients on the progress of customer service projects that directly affect each client. Develop open and effective channels of communication with each client that can be employed by other departments...Temporary workFlexible hoursMGA Healthcare Texas LLC
Fort Worth, TX4 days ago- Legends Global in Fort Worth, Texas, seeks a Guest Services Manager to lead front-of-house operations and enhance guest experiences at events. Responsibilities include managing a team of Ushers, security, and janitorial staff, and developing training programs while ensuring...Night shift
- Near Southside insurance in Fort Worth, TX, is looking for an Account Manager - State Farm Agent Team Member to manage customer relationships and drive agency growth. Ideal candidates will have sales experience and excellent communication skills. Responsibilities include...
- First Command Financial Services in Fort Worth, Texas, is seeking a National Branch Financial Advisor to support clients in financial planning and investment services. This includes providing guidance through inbound and outbound communications while ensuring ethical and...
- First Command is seeking National Branch Financial Advisors in Fort Worth, Texas, to provide financial planning support and guidance to clients. Advisors will manage inbound and outbound communications, helping clients with investment and insurance products in a proactive...
$15.39 - $19.67 per hour
...Freedom: We need freedom to shape our future; we need profit to remain free. Hiring Qualifications / Competencies: Leadership Customer Focus Peer Relationships Integrity & Trust Action Oriented Listening Functional: Preventative care and OWPs...Hourly payMinimum wageFull timeTemporary workPart timeFlexible hoursShift work$20 per hour
...products they are entitled, and process renewals accurately and timely Perform other reasonable duties as assigned Key Measures of Success: # Assure center Scheduling is easy and convenient for members # Maintain complete member records # Meet Accounts Receivable...Hourly payFull time$100k
...merchant services sales, weekly commissions and monthly bonuses; Our top performers make well over a 6-figure income. To ensure your success, you will have a dedicated sales manager & support team, continued results-driven training, WHAT THE COMPENSATION PACKAGE OFFERS...Local areaSlice Merchant Services
Fort Worth, TX5 days ago$25 - $30 per hour
...refreshments, and liaising with catering services for larger events.The company values professionalism, attention to detail, and excellent customer service. This is an on-site, long-term temporary contract position .* Job Responsibilities: Manage the day-to-day operations of...Hourly payLong term contractTemporary workWork at officeLocal area$174.79k - $240.33k
...roadmap. Work with implementation teams during active projects to maintain relationship continuity and expectation alignment. Document success stories and best practices to support institutional knowledge and pre‑sales activities. Qualifications 10+ years in supply chain...Contract workShift work- A respected business law firm in Colleyville is seeking a Client Services Manager. This full-time role requires exceptional client communication, professionalism, and organizational skills. You will serve as the first point of contact for clients, maintain office operations...Full timeWork at office
- ...comparable enterprise. Managed or coordinated teams of 15+ practitioners in an embedded consulting or coaching model. Proven success navigating high-stakes, politically sensitive client environments. Experience as an Engagement Manager, Program Director, or Transformation...Hourly payLocal area3 days per week
Eliassen Group
Fort Worth, TX12 days ago - Inmar Inc. is seeking a Client Development Representative for Healthcare in Fort Worth, TX. This role is responsible for driving new business and expanding client relationships in the healthcare sector, focusing on pharmacies. The ideal candidate has strong sales experience...
- ...individuals for a remote support role. The position involves assisting clients with customized reservations, maintaining accurate records, and ensuring a high level of customer service. Successful candidates will enjoy flexible scheduling and be part of a supportive team...Remote jobFlexible hours
- ...core One Lenovo role, responsible for driving end-to-end growth, customer outcomes, and strategic engagement across Lenovo's entire... ...partners to deliver measurable business value and long-term customer success. Key Responsibilities Serve as the overall account owner for...Local areaFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Head of Customer Success. Be the first to apply!
Related searches
- customer retention Fort Worth, TX
- customer liaison Fort Worth, TX
- customer marketing Fort Worth, TX
- customer satisfaction Fort Worth, TX
- work from home customer Fort Worth, TX
- customer project program manager Fort Worth, TX
- customer engineer Fort Worth, TX
- customer success coordinator Fort Worth, TX
- vice president of customer success Fort Worth, TX
- customer success advocate Fort Worth, TX