Client Service Manager

Client Service Manager Responsibilities include: Provide regular updates to clients on the progress of customer service projects that directly affect each client. Develop open and effective channels of communication with each client that can be employed by other departments as well. Become the reliable point of contact for each customer to establish a strong business relationship. Maintain close relationships with families by providing constant communication over the phone and face‑to‑face contact. Accompany the Clinical Case Manager during re‑certifications visits and hospital discharges, delivering necessary supplies to nurses, and occasionally providing small meals or coffee to the patient’s family to build rapport. Assist management by maintaining extensive knowledge of nurses' operations in the field. Communicate expectations and scheduling to various families. Recruit new nurses who can provide skilled care and attention to an existing case. Perform other duties as assigned to effectuate business goals. Support and execute the mission, ethics, and goals of the company effectively. Represent the company in a positive and professional manner in the community. Adhere to dress code with a clean and neat professional appearance. Report on time and as scheduled to complete work within designated time. Adhere to all company policies and procedures outlined in the Employee Handbook, Employee Agreement, or via the executive team. Requirements 3+ years of experience in a customer service role. 1+ year of experience in a management position (preferred). Proven ability to utilize the Salesforce contact platform (required). Strong communication skills. Ability to meet deadlines. Benefits Base Salary of $55,000. Health, Dental & Vision Coverage. Health Savings Accounts (available if enrolled in a high deductible plan). Flexible Spending Accounts. Dependent Care Reimbursement Accounts. Employee Assistance Program. 401(k) retirement plan. Paid Time Off (PTO). 100% Company Paid Basic Life Insurance (if enrolled in Health plan). Voluntary Life Insurance. Short & Long‑Term Disability. Critical Illness/Accident Insurance. Hospital Indemnity Insurance. Identity Protection Plan. Legal Care Plan. Pet Discount Program. All your information will be kept confidential according to EEO guidelines. EEO Statement: MGA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. #J-18808-Ljbffr