Client Engagement Associate

Job Title

This role is direct support of the Client Engagement Manager (CEM) and Managing Director (MD) and showroom operations.

Reports to: Managing Director (MD)

Level: Entry-Level Position, Hourly

Key Responsibilities

Customer Experience Center Operations

• Oversee the organization, cleanliness, and overall appearance of the Customer Experience Center.

• Maintain inventory and order kitchen, office, janitorial, and printing supplies.

• Manage the storage room and ensure efficient use of space.

• Coordinate with the Property Manager and janitorial teams for repairs and facility needs.

• Facilitate internal communication, including distributing information and scheduling presentations.

Reception & Guest Services

• Receive and transfer incoming calls for the Customer Experience Center and other locations as needed.

• Relay urgent messages and assist in locating employees when necessary.

• Greet guests, offer refreshments, and direct them to meeting spaces.

• Prepare conference rooms for meetings, including arranging catering, snacks, and printed materials.

• Manage employee parking cards and coordinate guest parking.

Mail, Shipping & Receiving

• Process daily mail, including sending, receiving, and distributing invoices, checks, correspondence, and samples.

• Use FedEx and UPS online systems to prepare and ship packages.

• Occasionally receive and process shipments of small furniture items for the Customer Experience Center.

Executive & Administrative Support

• Provide high-level administrative support to the Managing Director and client engagement managers.

• Manage calendars, schedule appointments, and coordinate meetings, events, and travel arrangements.

• Review, prioritize, and respond to incoming emails, handle phone calls and messages on behalf of leadership.

• Prepare, edit, and distribute correspondence, agendas, presentations, and administrative documents.

• Maintain and update sales files, records, and documentation in NetSuite and SharePoint.

• Delivering samples to clients or influencers

• Assist with data entry and information management in NetSuite CRM.

• Act as a liaison between leadership, employees, and clients, ensuring timely communication and follow through.

• Support client engagement activities by responding to inquiries, returning calls, and assisting with opportunities as needed.

• Serve on the Culture Committee, helping plan and execute internal events within budget.

• Updating vendor contacts and discounting information per market in NetSuite.

Qualifications and Skills:

• Excellent communication and customer service skills

• Outgoing, interpersonal skills

• Strong work ethic

• Bachelor's Degree preferred