Quality Analyst

Quality Coordinator

Quality Coordinator

Program/ Location: Quality and Compliance / New Bedford, MA Education/ Licensure: Bachelor's degree in Data Analytics, Information Systems, Computer Science, Engineering, or a related field Pay Range: $60,320 - $76,960 (Experience and Education dependent) Status: Full Time Shift: Monday - Friday 9am - 5:30pm Position is On-site including travelling to programs as needed

High Point & Affiliated Organizations is a health and human service agency whose mission is to treat and prevent substance use disorders and mental illness. High Point has programs located throughout Southeastern Massachusetts offering a full continuum of care for substance use and mental health treatment, including inpatient, outpatient, residential, and community-based services. Programs and services also assist survivors of abuse, violence, and families experiencing homelessness. High Point believes that everyone has inherent goodness, worth, and dignity. Our goal is to help individuals and families achieve personal change and improve their quality of life.

Quality Coordinator Requirements

• Must be able to commute to New Bedford, MA
• Must always present as courteous and professional
• Ability to organize and prioritize a demanding workload while adhering to project timelines
• Must have the ability to work with others in a cooperative and collaborative manner
• Maintains appropriate boundaries and adheres to code of ethics
• Comply with federal and state regulations concerning confidentiality
• Understand and adhere to all applicable policies and procedures of HPAO
• Complete TB screening requirements
• Valid Driver's License
• Travel between Sites as needed
• Off- Hours Rotation Coverage Required
• Proficiency with healthcare analytics and business intelligence platforms
• Experience with behavioral health electronic health record systems
• Strong database querying and data analysis capabilities
• Understanding of behavioral health regulatory requirements and clinical workflows
• Project management skills to balance multiple priorities across recurring reporting and strategic initiatives
• Ability to create training materials and provide technical guidance to end users

Quality Coordinator Duties and Responsibilities

• Perform ETL (extract, transform, load) processes to consolidate data from quality systems
• Integrate data across multiple platforms for unified reporting
• Ensure data integrity, accuracy, and traceability across all reporting outputs
• Identify, troubleshoot, and resolve data discrepancies, implementing corrective actions as needed
• Design and develop interactive dashboards using tools such as Power BI and Carepathways KPI Dashboards
• Maintain and continuously enhance dashboards based on evolving business and regulatory needs
• Optimize dashboard performance, load times, and overall user experience
• Develop automated reporting solutions to eliminate manual data collection and reporting tasks
• Create intuitive, user-friendly visualizations tailored to operational and executive audiences
• Write and maintain code (SQL, Python, DAX) to support reporting and analytics solutions
• Automate recurring reports, KPI refresh cycles, and data alerts
• Implement version control and maintain thorough documentation for code and reporting workflows
• Define, calculate, and standardize quality KPIs aligned with regulatory and business requirements
• Monitor data trends to identify risks, gaps, and opportunities for quality improvement
• Conduct root cause analysis using data and provide actionable insights to stakeholders
• Generate routine and ad hoc reports to support leadership decision-making
• Collaborate cross-functionally with Quality, HRIS, and Operations to gather requirements and drive continuous improvement

Quality Coordinator Qualifications

• Bachelor's degree in Data Analytics, Information Systems, Computer Science, or a related field
• Strong technical skills in SQL, Python, ETL processes, and data visualization tools (Power BI)
• 3–5 years of experience in reporting, dashboard development, and configuration within business intelligence tools
• Experience with quality systems and regulatory environments and data governance practices

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Long & short term disability
• Discounted auto/home and renters insurance
• 403b - Retirement
• FSA & DSA
• PMLA
• Employee Assistance Program
• Bonuses & Referral
• Eligibility for free classes to become a Licensed Counselor or Recovery Coach
• Education days to use towards CEU's
• Free meals at select programs and when available
• Unmatched Leave Time (FT employees can earn up to 3 weeks in first year)

Equal Employment Opportunity

High Point & Affiliated Organizations is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, creed, sex, pregnancy or pregnancy-related conditions, gender identity or expression, sexual orientation, age, ancestry, national origin, disability, genetic information, veteran status, or any other protected class under Massachusetts or federal law. We welcome applicants from all backgrounds.

Salary Disclaimer

Salary $60,320-$76,960, commensurate with experience, education, skills, and internal equity. The salary range listed is provided in accordance with Massachusetts pay transparency guidelines and current market benchmarks. Actual compensation may vary depending on experience, education, certifications, skills, and internal equity. High Point reserves the right to adjust compensation based on organizational needs.

E-Verify Participation (Compliant with our signed MOU with the Federal Government)

High Point & Affiliated Organizations participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. All offers of employment are contingent upon successful completion of the I-9 process and E-Verify verification as required by federal law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.