Customer Support Specialist

Job Description

Job Description

In this position you will be responsible for representing RealTime Solutions, our loyalty rewards programs and manufacturer clients to foodservice operators. You will be working with cross functional teams, reference internal resources and generating data for our clients and programs.

Who we are:

A Minnesota-based company, RealTime Solutions® thrives on proactively addressing foodservice trends, pitfalls, and opportunities, always staying one step ahead. By seamlessly merging data intelligence with marketing finesse, we create campaigns and tactics that are not just reactive but rooted in insightful strategy. As a Buyers Edge Platform brand, our deep foodservice expertise and data-rich analytics set us apart, allowing us not only to identify growth opportunities for Fortune 500 food manufacturers, but also craft bold strategies and tactics that redefine their success in foodservice.

We are unable to offer work sponsorship for this role.

Your impact:

• Represent our clients and programs in a positive and professional manner
• Carry out operational day-to-day tasks for client programs, internal programs and projects by understanding customer goals and strategies
• Work with internal resources to meet client objectives and deadlines
• Accurately enter data, transaction processing and database updates
• Increase participation in our programs
• Inbound and outbound phone and email correspondence to educate foodservice operators about our services, tools and programs

About You:

• Minimum of 2 plus years of customer service or order processing experience preferred but not required
• Demonstrated ability to spend 80% of time on phone-based communications, including customer and client calls, internal meetings, project calls, and cross-functional collaboration with BEP partners
• Proficient with Microsoft Office 365, including Excel
• Previous experience in a CRM preferred but not required
• Experience in foodservice industry preferred but not required
• Ability to meet deadlines, manage multiple projects, prioritize, and work independently and as part of a team
• Ability to multitask and change direction quickly to accommodate changing business needs
• Demonstrates good judgement and positive attitude
• Must be resilient to customer rejection
• Accurately enter data, transaction processing and database updates
• Excellent verbal and written communication skills
• Friendly, courteous and professional demeanor in person, on phone and via email with internal team and with clients
• Dedication to customer service principles and maintaining relationships

Not sure you meet every qualification? Studies show that diverse applicants often hesitate to apply unless they check every box. At Buyers Edge Platform, we value authenticity and inclusion—if you're excited about the role, we encourage you to apply. You might be exactly who we're looking for!

What's in this for you:

• Great benefits from day one. We offer medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match.
• Grow with us. Enjoy strong training, development, and competitive pay.
• Work-life balance. Our flexible PTO policy lets you take time when you need it—no accrual required.

We welcome all.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.