Innkeeper

Job Description

Job Description

Job Overview: The Innkeeper will be responsible for all functions relating directly to the Inn. The Innkeeper will make sure that all guests and questions are answered sufficiently, in a professional manner, and up to the standards of the company. The Inn should be well kept with coordinating housekeeping duties and maintenance as needed. This person will coordinate and book all events through the Inn, including setting up the continental breakfast. Assisting in housekeeping duties and monitoring washing/dry cleaning may occur. Schedule:Varying hours needed-approximately 20-30 hours per week based on season and bookingsWeekend availability mandatoryQualifications:Some colleges preferred; a high school diploma requiredMinimum 2 to 5 years of experience in a hospitality setting with a strong customer service focus preferredHighly motivated, independent, and able to take direction wellCommitment to excellence and high standardsStrong communication skills, Strong computer skills, including putting in what she needs experience with Knowledge of wine and wine tasting experiences preferredA team player and possess a "can do" leadership attitude Duties and ResponsibilitiesGuest ServicesWelcome and acknowledge guests according to company standards; anticipate and address guests service needs, assist individuals with disabilities; thank guests with genuine appreciationMaintain a friendly and accommodating attitude for guests Act as a resource for guests who inquire about the property, their personal stay, future trips in the area, etc.Answer, record, and process all guest calls, requests, questions, or concerns; follow up to confirm that each has been met to guests' satisfactionUses proper telephone etiquetteSupply guests with directions and informationDevelops relationships within the community to strengthen and expand the customer baseVerify and adjust billing for guests Transportation service for guests/visitors  AdministrativeServe as main caretaker and host of the property and guest's experience Always maintain essential functions of the property and supervisor houseBook and coordinate all events through the InnPrepare continental breakfast for all guests Coordinate with Housekeeping staff to track room status and guest concerns Operate and monitor washing, dry cleaning, and drying machineryInspect cleanliness of articles removed from the washer, dryer, or dry-cleaning machines and place in clean linen carts. Coordinate daily wine and cheese hour Attend weekly/monthly meetings as requested Knows all safety and emergency procedures, is aware of accident prevention policies Maintain essential documentation for guest's stay, welcome letterSupports front desk area and staff by answering phones and emailReports unusual occurrences or requests to the Co-Owners and/or Human ResourcesMaintains quest records for ongoing follow-up and marketing  MaintenanceMaintain function and quality of furniture and fixtures in all Inn unitsDirectly reports to maintenance for urgent requests that need to be taken care of promptly and effective Key Performance Indicators: Assist with maintaining a high cleanliness standardIdentifies and owns the standards for Vintner's Inn customer experience Positive feedback from the client and guests regarding the entire stay within 30 days of the checkout dateStrong team player maintaining relationships and open lines of communication across departments, community members, and guestsMaintains high occupancy rate Adheres to budget and revenue goals Benefits:Medical insurance optionsPaid Time OffCompany dining programClear path for growth and career advancementExcellent opportunity with growing brandEnvironmental/Physical Requirements:Ability to lift up to 50 poundsStanding for long periods of timeEssential duties require long hours including weekends and holidays Duties are performed in both indoor and outdoor settings, with events often taking place in the elements in all four seasons. Events often involve loud music. The work environment can be loud and busy.